Stephen DeRentz
Philadelphia,PA
Summary
Adept Senior Communications Technician with a proven track record at Comcast Cable (Xfinity), enhancing network performance and customer satisfaction through expert installation, maintenance, and troubleshooting of communication systems. Skilled in wireless communications and fostering client relationships, I have significantly reduced system downtime. My leadership in team projects and commitment to safety practices underscore my comprehensive skill set.
Overview
12
12
years of professional experience
Work History
Senior Communications Technician 4
Comcast Cable(Xfinity)
11360 Northeast Avenue Philadelphia PA
10.2016 - Current
- Responsible for the installation and service of Xfinity products including but not limited to cable television, Xfinity home security, VoIP telephone, and internet and WiFi services.
- Stayed up-to-date on industry trends and advancements in order to make informed recommendations for system updates or enhancements.
- Optimized signal quality, performed tests on equipment, and maintained accurate records of test results.
- Led team meetings to review project progress, address challenges, and formulate plans for moving forward successfully.
- Established strong working relationships with clients through clear communication, professionalism, and dedication to meeting their needs.
- Developed comprehensive documentation to ensure consistency in processes and record keeping.
- Conducted regular audits on communication systems to identify areas needing improvement or repair.
- Reduced downtime and improved system reliability with proactive maintenance and upgrades.
- Managed inventory of communication equipment, ensuring all materials were readily available for project completion.
- Mentored less experienced staff members by sharing technical knowledge and providing constructive feedback on their work.
- Provided exceptional customer support, addressing concerns in a timely manner to maintain client satisfaction.
- Ensured compliance with all relevant regulations and standards while performing installations or repairs on communication systems.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Operated as a salesman to the customer and made commissions on upselling products and services.
Pantry Garde Manger
Parx Casino
2999 Street Road Bensalem, PA 19020
03.2014 - 09.2016
- Enhanced guest satisfaction by creating visually appealing and delicious pantry dishes.
- Streamlined kitchen operations for increased efficiency by maintaining a clean and organized workstation.
- Assisted with inventory control to minimize food costs while maintaining optimal product availability.
Line Cook
NE Philly Wing Company(Hooters)
Philadelphia, PA
06.2013 - 03.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Head Fry Cook
Parkhurst Dining(Holy Family University)
Philadelphia, PA
09.2012 - 06.2013
- Consistently met or exceeded company food safety guidelines through diligent adherence to sanitation practices for both ingredients and equipment
- Ensured consistent food quality through precise temperature monitoring and adherence to recipe guidelines.
- Provided exceptional customer service through prompt order completion and attention to special requests, resulting in positive feedback from patrons.
- Improved kitchen efficiency by streamlining fry station processes and procedures.
- Increased speed of service by efficiently managing multiple orders simultaneously while adhering to strict quality standards.
- Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.
- Conducted regular equipment maintenance checks to prevent breakdowns and ensure optimal functionality during busy shifts.
Education
High School Diploma - General Studies
Father Judge Catholic Highschool For Boys
Philadelphia, PA06.2012
Skills
- Wireless Communications
- Network configuration
- Hardware maintenance
- Troubleshooting and repair
- Work order completion
- Network Troubleshooting
- Installation and maintenance
- Safety awareness
- Safety practices
- Documenting activities
- Educating customers
- System Repair
- Test equipment operation
- Vehicle Maintenance
- Troubleshooting and resolution
- Writing reports
- VoIP Systems
- Regulatory Compliance
- Electrical Troubleshooting
- Router Installation and Optimization
- Records Management
Timeline
Senior Communications Technician 4
Comcast Cable(Xfinity)
10.2016 - Current
Pantry Garde Manger
Parx Casino
03.2014 - 09.2016
Line Cook
NE Philly Wing Company(Hooters)
06.2013 - 03.2014
Head Fry Cook
Parkhurst Dining(Holy Family University)
09.2012 - 06.2013
High School Diploma - General Studies
Father Judge Catholic Highschool For Boys