Andre Bland III
Upper Marlboro,MD
Summary
Senior Patient Services Coordinator focused on optimizing patient scheduling and enhancing patient satisfaction scores. Demonstrated success in improving operational efficiency and fostering strong relationships with healthcare teams to deliver exceptional patient experiences.
Overview
9
9
years of professional experience
Work History
Senior Patient Service Coordinator - ENT
Medstar Medical Group
Waldorf, Maryland
10.2019 - Current
- Coordinated patient appointments and scheduling across multiple providers to ensure streamlined access to care.
- Assisted with insurance authorizations, collected co-payments, and corrected billing discrepancies.
- Handled patient referrals for specialty care services efficiently.
- Updated patient records in electronic health record systems with accuracy.
- Built positive patient relationships that supported satisfaction and care experience.
- Delivered administrative support to physicians, nurses, and healthcare staff, enhancing operational efficiency.
- Worked with healthcare providers to improve patient care workflows.
- Answered incoming calls from patients and healthcare providers.
- Released medical records to third parties upon request.
- Facilitated onboarding of new employees by sharing orientation materials and providing guidance for smoother integration.
- Monitored office supply inventory and ordered supplies.
Patient Service Coordinator - Student Health
MedStar Georgetown University Hospital
Washington, District of Columbia
11.2019 - 10.2021
- Answered phone calls to schedule appointments and address patient inquiries efficiently.
- Resolved patient questions and concerns to enhance overall patient experience.
- Supported patients through the registration process and completed accurate documentation.
- Worked with medical staff to support efficient patient care and service delivery.
- Coordinated insurance authorizations, collected co-payments, and addressed discrepancies to ensure seamless billing process.
- Coordinated the release of medical records to third parties upon request.
- Maintained accurate health records and ensured confidentiality of student information.
- Organized patient education materials and resources to support health literacy initiatives.
Administrative Assistant
Chris' Learning Center, Inc.
Fort Washington, MD
05.2017 - 10.2019
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication among staff, parents, and students to ensure clarity and timely information sharing.
- Assisted with scheduling appointments and organizing school events.
- Processed invoices for payment using accounting software, ensuring timely payments and accurate financial records.
- Maintained student records and ensured data accuracy in systems.
- Supported teachers by organizing classroom materials and managing administrative tasks to enhance classroom efficiency.
- Trained new staff on office protocols and software usage.
Education
High School Diploma -
DuVal High School
Lanham, MD05-2013
Skills
- Patient outreach
- Patient engagement
- Customer service
- Customer relationship management
- Office administration
- Workflow optimization
- Data entry
- Inventory control
- Team management
- Effective communication
- Problem-solving
- Strong organization
Accomplishments
- Lead Instructor, Crimson Heat All Stars - Upper Marlboro, MD (2015-2025)
- MedStar Senior Patient Service Coordinator Nominee (2025)
Timeline
Patient Service Coordinator - Student Health
MedStar Georgetown University Hospital
11.2019 - 10.2021
Senior Patient Service Coordinator - ENT
Medstar Medical Group
10.2019 - Current
Administrative Assistant
Chris' Learning Center, Inc.
05.2017 - 10.2019
High School Diploma -
DuVal High School