Andre Curvo
Miami,FL
Summary
Versatile professional with over 15 years of experience in sales, customer service, and relationship management across diverse industries. Proven track record of exceeding targets through strategic planning, effective communication, and team collaboration. Skilled in navigating multicultural environments, leveraging digital marketing, and delivering exceptional client experiences. Adept at fostering long-term partnerships to drive organizational growth.
Overview
23
23
years of professional experience
Work History
Personal Shopper Assistant
Saks Fifth Avenue
08.2020 - Current
- Maintained up-to-date knowledge of new arrivals to provide clients with informed recommendations.
- Utilized social media platforms effectively to showcase curated outfits and styles which led to increased interest from potential clientele.
- Maximized efficiency in appointments by diligently scheduling client meetings at convenient times and locations.
- Showcased excellent multitasking skills by balancing various administrative tasks including appointment scheduling, billing, and inventory management.
- Increased client retention by building strong relationships through consistent communication and timely followups.
- Delivered exceptional service to VIP clients by catering to their specific demands and providing personalized attention throughout the shopping process.
- Organized special events such as private sales or trunk shows exclusively for loyal customers, boosting client engagement and loyalty.
- Efficiently managed multiple projects simultaneously while maintaining a high level of detail orientation for each individual task.
Sales Associate
Neiman Marcus
01.2008 - 08.2020
- Review First Reports
- Categorize, inventory & verify Customer Shipments
- Review Customer correspondence & follow-up deliveries with clients
- Maintain inventory and product placement
- Participate in daily meetings and assist our team in finding new ways to improve customer service, increase sales & product representation.
- Show product lines to customers and assist them in making the proper purchases.
- Sales "Customer Service" for all Multicultural background.
Sales Manager
D' Casa Furniture
10.2001 - 09.2008
- Organized and executed promotional events to drive traffic and engagement.
- Collaborated with team members to develop strategies to increase sales and customer retention.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies
- Managed vendor relationships to ensure timely deliveries and product.
Education
SESC - Business Administration
SESC
Brazil12-1997
Skills
- Sales trends
- Stocking and replenishing
- Contract preparation
- Excellent people skills
- Sales expertise
- Client Service
- Relationship building
- Merchandising understanding
- Shipment processing
- Point of sale operation
- Social perceptiveness
- Expert in Social Media
- Problem-solving skills
- Product and service sales
Languages
Portuguese
Spanish
English
Timeline
Personal Shopper Assistant
Saks Fifth Avenue
08.2020 - Current
Sales Associate
Neiman Marcus
01.2008 - 08.2020
Sales Manager
D' Casa Furniture
10.2001 - 09.2008
SESC - Business Administration
SESC
Accomplishments
- Achieved $1.5 million in annual sales.
- Surpassed quarterly targets by [50%].
- Developed and executed strategic sales plans.
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