Andre Davis
Cvs
Utica,MI
8
years of professional experience
Oversaw the review and processing of incoming merchandise shipments to maintain inventory accuracy.,Identified shrinkage issues and communicated potential risks to store leadership.,Streamlined paperwork filing processes for improved operational efficiency.
Work History
Store Manager in Training
2 Years 6 Months- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
2 Years 7 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor
2 Years 4 Months- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
Education
No Degree - Business Administration And Management
Skills
Merchandising and Display
Customer Assistance
Exceptional Time Management Skills
Microsoft Excel
Cash handling
Opening and closing
Supervision
Workplace Safety
Critical Thinking
Tool Operation and Maintenance
Installation
Climate Control Systems
Timeline
Store Manager in Training
Cvs
02.2024 - CurrentRead More
Store Manager
Family Dollar
07.2021 - 02.2024Read More
Supervisor
Omega Development Corp
01.2019 - 05.2021Read More
Lansing Community College
No Degree from Business Administration And Management
Read More