Customer Service Technician
ANDRE DAVIS
Agiliti Health
Groveport,OH
1
Certification
3
years of professional experience
Customer-focused operations professional with experience resolving customer concerns, coordinating time-sensitive service requests, troubleshooting equipment, and supporting daily operations across healthcare, retail, and service environments. With a background in management, I am skilled in communicating information clearly, identifying customer needs, managing competing priorities, and following through on service issues. Entrepreneurial experience researching business needs, communicating service solutions, and maintaining prospective client relationships. Adaptable, detail-oriented, and comfortable learning new technologies and processes.
Work History
Customer Service Technician
2 Months- Coordinate medical equipment deliveries and retrievals to support healthcare facility operations and customer needs.
- Inspect, clean, and troubleshoot equipment to identify issues and support equipment readiness.
- Communicate with hospital personnel and healthcare staff to understand equipment needs and coordinate appropriate service responses.
- Manage equipment inventory and service requests while maintaining organized workflows and accurate follow-through.
- Balance time-sensitive requests and competing operational priorities while maintaining a customer-focused approach.
Childcare Assistant Teacher
3 Months- Assisted lead teachers with supervising and caring for children throughout daily classroom activities.
- Created a safe, clean, and welcoming learning environment for children.
- Helped plan and organize age-appropriate educational activities, games, and arts and crafts.
- Supported children’s social, emotional, and educational development.
- Assisted children with daily routines, including meals, snacks, restroom breaks, and handwashing.
- Monitored children’s behavior and interactions to maintain a positive classroom environment.
- Communicated with lead teachers and parents regarding children’s daily activities, behavior, and progress.
- Helped maintain classroom cleanliness, organization, and sanitation standards.
- Encouraged positive behavior, teamwork, sharing, and communication among children.
- Provided individual attention and support to children with different learning styles and developmental needs.
- Followed classroom procedures, childcare policies, and safety guidelines.
- Responded calmly and appropriately to children’s needs, conflicts, and emergencies.
Assistant General Manager
1 Year 2 Months- Support daily operations in a fast-paced, customer-facing environment while maintaining service quality and operational priorities.
- Address customer questions, concerns, payment issues, and service needs with professionalism and attention to resolution.
- Supervise, train, and support employees while communicating procedures, expectations, and daily priorities.
- Coordinate team responsibilities and respond to changing operational needs while managing multiple priorities.
- Support improvements to customer service practices and daily workflows.
Garden Sales Associate
1 Year 1 Month- Assisted customers with product-related questions, service concerns, and purchasing decisions by identifying their needs and providing clear, solution-focused recommendations.
- Resolved customer concerns involving returns, refunds, pricing discrepancies, product availability, and store policies while maintaining a professional customer-service experience.
- Used store technology and internal systems to access product information, verify inventory, review orders, and assist customers with service requests.
- Explained product features, pricing, policies, and available solutions in an easy-to-understand manner, adapting communication to different customer needs.
- Managed multiple customer inquiries and operational responsibilities in a fast-paced retail environment while maintaining accuracy and attention to detail.
- Processed customer transactions, payments, returns, and exchanges while following established procedures and company policies.
- Conducted inventory checks and assisted with merchandise organization to support product availability and efficient department operations.
- De-escalated customer frustrations through active listening, patience, and practical problem-solving to reach appropriate resolutions.
- Collaborated with team members and other departments to address customer needs and ensure timely service.
Tech Consultant
4 Months- Assisted customers with technology-related questions by identifying needs and explaining product features and options.
- Translated technical product information into clear explanations to help customers make informed decisions.
- Adapted communication to different customer knowledge levels and provided individualized guidance.
- Supported department operations in a high-volume environment while managing multiple customer needs.
Education
High School Diploma
Skills
Customer Issue Resolution
Written Communication
Problem-Solving
Troubleshooting
Conflict Resolution
CRM & Customer Documentation
Multitasking & Prioritization
Microsoft Office
Technology Adaptability
Attention to detail
Active Listening
Personal Information
Title: Customer Experience & Operations Professional
Certification
Microsoft Office Specialist: Word Expert (Office 2016)
Timeline
Customer Service Technician
Agiliti Health
09.2026 - CurrentRead More
Childcare Assistant Teacher
All Gods Children Learning Center
06.2026 - 09.2026Read More
Assistant General Manager
Penn Station East Coast Subs
07.2025 - 09.2026Read More
Garden Sales Associate
Home Depot
03.2024 - 04.2025Read More
Tech Consultant
Target
11.2023 - 03.2024Read More
Centerline High School
High School Diploma
Read More