Andre Dowdell
Grand Prairie
Summary
Dynamic Patient Service Champion at UT Southwestern Moncrief Cancer Institute currently, adept in electronic health records management and effective communication. Known for simplifying challenges in the medical environment, with a focus on enhancing patient care. Successfully developed databases that improved service agreements and streamlined workflows, leading to significant operational efficiency gains. Proven leadership abilities ensure optimized patient care and a seamless experience for all stakeholders.
Overview
8
8
years of professional experience
Work History
Patient Service Champion
UT Southwestern Moncrief Cancer Institute
10.2021 - Current
- Deliver efficient and personalized customer service to patients and families at Moncrief Cancer Institute.
- Manage front desk space by greeting, checking in, and directing, or escorting patients and visitors to appropriate departments or waiting areas.
- Lead as a coordinator to ensure all patient-focused processes are maintained and utilized to bring forth an exceptional medical experience in the office.
- Coordinate communication between doctors and staff concerning patient arrivals.
- Responds to in-person and telephone patent inquiries for information regarding healthcare services, facility directions, and other hospitality needs.
- Manage the work queue for Audio/Visual, Tasks, and Development requests, ensuring that requests and associated tasks are processed and completed in a timely manner.
- Provide clerical support, assisting with administrative tasks, and maintaining key department databases and associated records.
- Assist in organizing and facilitating provider meetings.
- Key Achievements:
- Development of an Access database to track Department service agreements.
- Development of an employee roster database that included emergency contact and vehicle parking information to improve communication timelines.
- Cleared a Survivorship Work Queue left unattended; this led to the creation of the Exercise Oncology Clinic and streamlined the process of patient workflow. Detailed a workflow to ensure continuity.
Patient Specialist
Veteran Affairs
Dallas
09.2020 - 09.2021
- Team Lead for Veteran Affairs Guest Services Escort Program
- Greeted and assisted patients with getting to their destinations within the VA Hospital
- Escorted disabled patients to appointment locations
- Check-in liaison for VA Hospital patients when needed
- Coordinated pick-up assistance within VA Hospital
- Optimized the delivery of patient care through partnership with Veterans' Experience.
Intake Specialist
Family Healthcare Associates
07.2019 - 08.2020
- Greeted and checked-in patients, and collected personal, medical, and insurance information
- Received patient insurance or cash payments, recorded them, and provided receipts to patients
- Scheduled patient appointments in person or by phone, maintained medical records, and verified insurance
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals, delays, and communicating with patients and clinical staff
- Applied payments and adjustments to patient accounts, processed deposits and maintained accurate records of all payments received
- Processed referrals with secondary care providers
- Maintained strict confidentiality and HIPAA certified
Associate Trainer
Panera Bread Company
01.2018 - 07.2019
- Trained new employees on order intake procedures, excellent customer service, food safety and sanitation policies and sales techniques
- Routinely supported other areas of restaurant as needed, including food preparation and handling of financial transactions
- Maintained high standards of customer service during high volume, fast-paced operations
Sandwich Artist
Subway Sandwich Shop
10.2016 - 12.2017
- Maintained high quality of customer service while working in a fast-paced operation, often as the only employee on a shift
- Trusted with managing cash drawer and safe deposits, including day-end reconciliations and reports
Education
Bachelor of Art - Business Administration
UTA/TCCD
12.2026
Skills
- Medical Terminology
- Problem Solving
- Patient Confidentiality
- Office Administration
- Electronic Health Records Management
- Effective Communication
- Mail Handling
- Performance improvement
- Policy Development
- Patient Flow Management
- Attention to Detail
- Customer Service
- Project Management
- Data Entry techniques
- Data Analysis
Timeline
Patient Service Champion
UT Southwestern Moncrief Cancer Institute
10.2021 - Current
Patient Specialist
Veteran Affairs
09.2020 - 09.2021
Intake Specialist
Family Healthcare Associates
07.2019 - 08.2020
Associate Trainer
Panera Bread Company
01.2018 - 07.2019
Sandwich Artist
Subway Sandwich Shop
10.2016 - 12.2017
Bachelor of Art - Business Administration
UTA/TCCD