Summary

Overview

Work History

Education

Skills

Timeline

JARQUISHA MCFIELD

Gulfport,MS

Summary

Dedicated customer support professional with over 5 years of experience in customer service, pharmacy support, and administrative operations. Known for delivering compassionate service while effectively resolving complex issues and fostering strong relationships with clients and team members. Expertise includes claims processing, insurance verification, pharmacy benefits, and healthcare billing, complemented by proficiency in Microsoft Office, data entry, and medical terminology. Demonstrated ability to adapt and lead in fast-paced environments ensures optimal outcomes for both customers and organizations.

Overview

years of professional experience

Work History

Sr. Customer Service Agent / Champion

Genworth

07.2024 - Current

- Mentor and support team members, sharing best practices to help improve department performance.
- Deliver accurate assistance on billing, claims, and long-term care policies.
- Leader of small projects and present performance updates in team meetings.
- Help refine customer support and sales strategies across the team.
- Contribute to a collaborative team environment with a focus on high-quality service.

Administrative Assistant / Collections Representative

McGuffey's Perfektion

11.2021 - 06.2024

- Managed payment collections and followed up with clients to ensure account resolution.
- Handled a variety of administrative responsibilities that improved day-to-day office flow.
- Prepared and maintained confidential financial and team performance reports.
- Assisted with budgeting and coordinated schedules to keep operations on track.

Customer Retention Specialist

Comcast

03.2020 - 11.2021

- Helped customers understand their services, leading to better satisfaction and retention.
- Negotiated and resolved account concerns, reducing service cancellations.
- Upsold additional services, contributing to overall revenue growth.
- Built trust with clients by actively listening and offering tailored solutions.

Executive Assistant / Manager

Lexington Development

06.2019 - 03.2020

- Managed team schedules, financial documentation, and permit applications.
- Supervised a team and coordinated meetings and internal projects.
- Maintained accurate payroll records and ensured timely processing.
- Supported leadership in organizing company operations and communications.

Pharmacy Support Representative / Insurance Verification Specialist

Alorica

03.2018 - 06.2019

- Assisted patients with pharmacy benefit questions, claim issues, and medication authorizations.
- Verified insurance and processed medical billing with accuracy.
- Helped resolve prescription delays by coordinating with healthcare providers and PBMs.
- Reduced billing discrepancies and improved claim turnaround time.
- Handled confidential information in compliance with HIPAA standards.

Medical Insurance Specialist / Team Lead

Xerox

Madison, MS

07.2015 - 11.2017

- Led a small team handling pharmacy claims and insurance inquiries.
- Processed prior authorizations and coordinated with patients and providers on payment plans.
- Educated customers on pharmacy coverage and available options.
- Ensured accuracy and efficiency in billing, estate claims, and financial assistance cases.
- Provided compassionate support to clients navigating complex medical billing issues.