Andre D. Sole
Summary
Enthusiastic and customer-focused professional with over 5 years of experience in delivering exceptional service across diverse industries. Skilled in addressing customer inquiries, resolving issues efficiently, and enhancing client satisfaction through effective communication and problem-solving abilities. Adept at building strong relationships with clients and working collaboratively in fast-paced environments. Committed to providing a positive customer experience and contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lyft Driver
Lyft
Washington, DC
01.2016 - 01.2024
- Delievered all customers to and from their destination safely
- Kept car clean and tidy for all customers
- Resolved potential dangerous situations with class and efficiency
- Greeted customers by name, offered snacks, and helped load luggage
- Got drivers to sign up with my referral code
Tier II Help Desk Support Field Technician & Retail Sales Associate
Office Depot
Lanham, MD
08.2018 - 11.2023
- Provided high quality IT support to 100+ non-technical corporate personnel
- Responsible for account creation, password resets, and group policies
- Processed incidents/ requests in a high pressure, time sensitive environment via phone, email, and instant messaging, fax and desk side
- Developed quick reference guides to assist end-users with challenging software application features
- Installed software, modified and repaired hardware and resolved technical issues at several locations within the area
- Granted access to shared drives, folders and files in accordance with security guidelines
- Installed computers, laptops, display monitors, printers & fax machines
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Quickly built ongoing customer relationships by utilizing selling skill and product knowledge to meet customer needs
- Mastered company’s sales principles to proactively engage customer to drive sales
- Developed product and solution knowledge in order to provide an exceptional customer service experience
- Performed cashier duties and maintained store cleanliness and organization
- Ensured accurate merchandise presentation, pricing, and stocking, following company guidelines
- Monitored inventory levels, identified shortages, and processed freight efficiently
- Proactively engages with customers to provide exceptional service and promote relevant products or services
- Sold electronics and furniture with included protection plans
Sales Associate
Sunglass Hut
Atlanta
02.2024
- Exceeded sales targets by leveraging exceptional customer service skills and deep product knowledge to provide tailored recommendations
- Effectively closed deals through persuasive communication and a customer-centric approach
- Effectively closed deals through persuasive communication and a customer-centric approach
- Maintained optimal store operations by ensuring accurate inventory management, effective merchandising, and strict adherence to company standards
- Maintained optimal store operations by ensuring accurate inventory management, effective merchandising, and strict adherence to company standards
- Safeguarded company assets through vigilant security protocols and compliance with store policies
- Ensured financial integrity by accurately reconciling daily revenue and maintaining detailed records
Education
General Studies
Prince George's Community College
Fork Union Military Academy
Skills
- Client Account Management
- Order Processing
- Upselling
- Business Development
- Sales Development
- Payment Processing
Certification
CompTIA Security+ 2023 certification
Timeline
Sales Associate
Sunglass Hut
02.2024
Tier II Help Desk Support Field Technician & Retail Sales Associate
Office Depot
08.2018 - 11.2023
Lyft Driver
Lyft
01.2016 - 01.2024
General Studies
Prince George's Community College
Fork Union Military Academy