Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Estrada

Cypress,TX

Summary

Experienced with inventory management, including receiving, sorting, and logging shipments. Utilizes inventory software to maintain accurate records and supports team operations. Track record of enhancing warehouse efficiency and ensuring timely processing of deliveries.

Overview

3
3
years of professional experience

Work History

Receiving Clerk

Bass Pro Shops
01.2024 - 05.2025
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
  • Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Double-checked cargo inventories and documentation for accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.

Sales Associate

Coach
09.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Customer Service Representative

Lowes Home Improvment
04.2022 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Associate Of Science - Firefighter

Lone Star College
Houston, TX

Diploma - Core Classes

Cypress Spring High Scholl
Cypress, TX
06.2021

Skills

    I am a fast learner and a valuable team member, committed to maintaining harmony in the workplace I follow instructions carefully and actively support the team in achieving goals and company objectives for the greater good I look forward to contributing my experience and dedication to

Timeline

Receiving Clerk

Bass Pro Shops
01.2024 - 05.2025

Sales Associate

Coach
09.2023 - 05.2024

Customer Service Representative

Lowes Home Improvment
04.2022 - 02.2024

Associate Of Science - Firefighter

Lone Star College

Diploma - Core Classes

Cypress Spring High Scholl

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Andre Estrada