Andre Garcia
Houston,TX
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and a customer centric approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cloud Support Specialist
PHE Consulting
07.2021 - 01.2023
- Technical knowledge of cloud-native web and mobile application architecture including Azure & AWS
- Strong analytical reasoning skills solve complex software challenges
- Create and design highly tailored mobile and web applications for commercial use for vendors
- Strong written and verbal communications skills, including Microsoft Teams, Video Conferences
- Maintain data-driven applications with active technical support
- Designed customizable and individualize software applications to meet client’s expectations
- Establish and maintain consistent web based domain address to facilitate advertisement traffic
Bookkeeper
WG Transporters and Logistics
02.2017 - 12.2019
- Connect bookkeeping and accounting principles to QuickBooks online
- Strong computer skills in the areas of data entry and data management
- Meet deadlines for reports and other required paperwork
- Mediate efficiency without sacrificing quality of services
- Ability to use research tools to resolve challenges and meet expectations
- Protect client’s records for confidentiality and auditing purposes
- Ability to concentrate and work efficiently and consistently with minimal supervision
- Exercise open, professional, and respectful communication
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX02.2018
Certificate - Microsoft Fundamentals Certification
Coursera
Online09-2021
Certificate - Information Technology Certification
CourseCareers
Online08-2025
Skills
- Clerical
- Accounting
- Independent
- Auditor
- Logistic
- Team Based
- Record Keeping
- Bilingual
- Fast Paced
- Data Entry
- High Pressured
- Machinery
- Computer Processing
- Graphic Design
- Web Design
- Assembly
- Remote support
- Customer service
- Empathy and patience
- Service desk operations
- Data collection
- Ticket management
- Application support
- Helpdesk operations
- Data entry
- IT ticket documentation
- Organizational skills
- Highly professional
- Help desk support
- Microsoft windows and office
- Remote technical support
Certification
Microsoft Certified: Azure Fundamentals
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cloud Support Specialist
PHE Consulting
07.2021 - 01.2023
Bookkeeper
WG Transporters and Logistics
02.2017 - 12.2019
High School Diploma -
Pasadena Memorial High School
Certificate - Microsoft Fundamentals Certification
Coursera
Certificate - Information Technology Certification
CourseCareers
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