VANESSA TOE
Cybersecurity
Brooklyn Park,MN
Summary
Resourceful Support Specialist known for high productivity and efficient task completion. Skilled in troubleshooting, technical support, and customer service management. Excel in problem-solving, communication, and adaptability, ensuring seamless operations and superior user satisfaction.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Cloud Support Specialist
Nology network
Plymouth, Minnesota
10.2023 - 12.2025
- Provided technical support for clients using Nology network products.
- Assisted customers in troubleshooting network connectivity issues.
- Documented customer interactions and resolutions in the support database.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Provided technical support to customers via phone and email.
IT Specialist
Computershare
Minneapolis, MN
06.2022 - 10.2023
- Managing and maintaining computer systems network and software, including proficiency and troubleshooting, technical issues, implementing new technology, insurance network, security and providing technical support to users, remote, and office.
Network/IT Help Desk Technician
IC System
St. Paul, MN
04.2020 - 06.2022
- Assists clients with any issues involving their computer hardware communication software or computer applications. Responding to customers, determining the cause of computing issues and fixing technical problems.
Education
Bachelor of Science - Cybersecurity
Metropolitan State University
St. Paul, MN 08.2021 - 05.2022
Associate of Science - Computer Science
North Hennepin Community College
Brooklyn Park, MN 08.2016 - 05.2021
High School Diploma -
Park Center Senior High School
Brooklyn Park, MN 09.2012 - 06.2016
Skills
- Great listener
- Prioritizing
- Technical skills
- Network security/administration
- Incident response
- Leadership
- Time Management and Problem solving ability
- Ability to Work Under Pressure
- System installation and maintenance
- Cybersecurity
- Critical Thinking
- Network troubleshooting
- Database management
- System maintenance
- Remote assistance
- IT project coordination
- Attention to detail
- Testing and validation
- Effective communication
- Client relationship management
- Hardware diagnostics
- Time management
- IT ticket documentation
- Technical troubleshooting
- Troubleshooting and Diagnostics
- Escalation handling
- Hardware troubleshooting
- Documentation and reporting
- Debugging
- Security protocols
- SLA compliance
Timeline
Cloud Support Specialist
Nology network
10.2023 - 12.2025
IT Specialist
Computershare
06.2022 - 10.2023
Bachelor of Science - Cybersecurity
Metropolitan State University
08.2021 - 05.2022
Network/IT Help Desk Technician
IC System
04.2020 - 06.2022
Associate of Science - Computer Science
North Hennepin Community College
08.2016 - 05.2021
High School Diploma -
Park Center Senior High School
09.2012 - 06.2016