McAllister Sticha
Crestview
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Amazon
Destin, FL
06.2024 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Member
AMC Movie Theater
Destin, FL
06.2024 - Current
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Assisted team in maintaining cleanliness and organization of dining area.
- Prepared food items according to standardized recipes and safety guidelines.
- Engaged with customers to provide menu information and address inquiries promptly.
- Followed safety protocols to maintain a safe working environment for staff and customers.
Package Handler
Fed Ex
DeFuniak Springs, FL
06.2021 - 05.2024
- Operated material handling equipment to efficiently move packages within warehouse.
- Organized and maintained inventory accuracy through systematic labeling and tracking practices.
- Collaborated with team members to optimize package sorting processes and improve workflow efficiency.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Loaded packages into correct trucks.
Research Assistant
OUR Research at UWF
Pensacola, FL
01.2020 - 05.2020
- Assisting University of West Florida Grad students with Senior Project based on social media influence
Call Center Representative
Iqor
Crestview, FL
04.2018 - 08.2018
- Provided accurate information to answer questions and troubleshoot issues.
- Respond in a calm manner to resolve complaints.
- Managed high-volume call traffic, ensuring timely responses and adherence to service level agreements.
Work Study in Admissions Department
Northwest Florida State College
Niceville, FL
03.2015 - 08.2015
- Organized files into a computer database.
- Eliminated waste to create a clean atmosphere.
Education
Bachelors - Communications
University of West Florida
Pensacola, FL08-2020
AA Degree - undefined
Northwest Florida State College
Niceville, FL05.2016
Skills
- Excellent verbal and written communication techniques
- Great Listener
- Energized team player
Professors
- Dr. Heather Riddell
- Nathan “Briton” Smith
- Paul Pilger
Timeline
Customer Support Specialist
Amazon
06.2024 - Current
Crew Member
AMC Movie Theater
06.2024 - Current
Package Handler
Fed Ex
06.2021 - 05.2024
Research Assistant
OUR Research at UWF
01.2020 - 05.2020
Call Center Representative
Iqor
04.2018 - 08.2018
Work Study in Admissions Department
Northwest Florida State College
03.2015 - 08.2015
AA Degree - undefined
Northwest Florida State College
Bachelors - Communications
University of West Florida