Sankara Andre GArconnet
Santiago De Los Caballeros ,La Loteria
Summary
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
Shining Star Tech
Santo Domingo, Dominican Republic
07.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Sales Manager
Kee'store
Port-au-Prince, Haiti
05.2020 - 05.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Civil Engineering
Université D'Etat D'Haïti
Avenue Christophe, Port-au-prince, Ouest Departmen09.2020
Skills
- Process Transactions
- Providing Feedback
- Inbound Customer Calls
- Training and Development
- Account Maintenance
- Team Development
Languages
Enlish
Advanced
C1
Spanish
Advanced
C1
French
Native or Bilingual
Creole
Native or Bilingual
Certification
Foundations of Management by Google , March 2023
Timeline
Call Center Agent
Shining Star Tech
07.2023 - 12.2023
Sales Manager
Kee'store
05.2020 - 05.2022
Bachelor of Science - Civil Engineering
Université D'Etat D'Haïti