Andre Guzman
Idaho Falls,ID
Summary
Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Anthem Broadband
11.2022 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Developed, maintained and utilized diverse client base.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Contributed to team objectives in fast-paced environment.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
Glass Installer
Bennits Glass
11.2022 - 03.2023
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Kept work areas organized, clean and free of hazards.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Discussed tint and accessories options.
Call Center Representative
Progrexion Idaho Falls Office
04.2021 - 09.2022
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
Customer Retention
Centurylink,Lumen
11.2013 - 11.2020
- Provided great customer service to upset customers and retain services
- Worked on multiple systems to correct and upsell customers accounts
- Developed proposals and quotes for customers
- Worked with Spanish speaking customers in completion of their orders
- Attended workshops to further skills in customer communication
- Provided customers advice on specific needs desired for their services
- Maintained and entered payments for customers accounts in computer systems
- Met monthly quotas, goals and objectives while working with 50 customers a day.
Education
High School Diploma -
Skyline High School
Idaho Falls, ID06.2015
Skills
- Excellent Customer Service
- Bi-lingual
- Positive Attitude
- Point of Sale Experience
- Exceptional Communication Skills
- Sales Expectations
- Sales Representative of the Month Award
- Sales expertise
- Multitasking
- Goals and performance
- Customer Relationship Management
- Relationship Development
Page
2
Qualification Profile
Experience working in fast paced environments while meeting high quotas.
Have the ability to work with multiple computer systems efficiently and effectively.
References
- Jaime Garcia, Centurylink, Supervisor, (208) 520-9826
- Jeffery Schow, Centurylink, Supervisor, (208) 569-6040
- Estela Guzman, Just 4 Kids, Office Manager, (208) 521-7889
Timeline
Inside Sales Representative
Anthem Broadband
11.2022 - Current
Glass Installer
Bennits Glass
11.2022 - 03.2023
Call Center Representative
Progrexion Idaho Falls Office
04.2021 - 09.2022
Customer Retention
Centurylink,Lumen
11.2013 - 11.2020
High School Diploma -
Skyline High School
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