Andre Henderson
Buckeye,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Ramp Agent
Southwest Airlines
11.2021 - Current
- Load and unload baggage and cargo
- Work outdoors in various weather conditions
- Effectively meet flight departure time
- Create a safe working atmosphere by following the guidelines outlined in the ground operations manuel
Associate Consultant-Svcs
Progressive
07.2021 - 11.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Received inbound calls in a fast paced call center
- adhere to specific call metrix
Revenue Accounting-Credit Card Fraud
American Airlines
12.2015 - 04.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Merchant Services-Submission Monitor
American Express
03.2007 - 04.2010
- Monitored merchant accounts and requested supporting documentation for payment submission
- Contacted customers to validate charges in effort to prevent fraud and mitigate risk
- Received and resolved escalated calls from merchants and customers
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Oak Park High School
Oak Park, MI06.2002
Skills
- Problem Resolution
- Workload Management
- Active Listening
- Call Center Operations
- Critical Thinking
- Data Evaluation
Timeline
Ramp Agent
Southwest Airlines
11.2021 - Current
Associate Consultant-Svcs
Progressive
07.2021 - 11.2021
Revenue Accounting-Credit Card Fraud
American Airlines
12.2015 - 04.2021
Merchant Services-Submission Monitor
American Express
03.2007 - 04.2010
High School Diploma -
Oak Park High School