Alejandro Martinez
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Ramp Agent
UPS
Phoenix, AZ
10.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Checked cargo and baggage for security to meet TSA regulations.
Customer Service Representative
Carvana
Phoenix, AZ
11.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Forklift Operator
Amerimax
Phoenix, AZ
09.2017 - 09.2019
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Dispensary Assistant
Livwell Dispensary
Denver, CO
08.2015 - 07.2017
- Collaborated with coworkers to maintain a clean, organized, and efficient workspace for optimal productivity.
- Stayed updated on industry trends and evolving regulations by attending relevant training sessions and workshops regularly.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
Cashier
Walmart
Denver, CO
06.2013 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Studies -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZAll Basics - All Basics
Ecademie High School
Phoenix, AZ05.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Product Knowledge
Timeline
Ramp Agent
UPS
10.2024 - Current
Customer Service Representative
Carvana
11.2021 - 12.2023
Warehouse Forklift Operator
Amerimax
09.2017 - 09.2019
Dispensary Assistant
Livwell Dispensary
08.2015 - 07.2017
Cashier
Walmart
06.2013 - 07.2015
General Studies -
Maricopa Community Colleges, South Mountain Community College
All Basics - All Basics
Ecademie High School