Andre Hughes
Portland,OR
Summary
Experienced support professional with a record of increased responsibility. Valuable team player flexible to collaborate with peers or work independently, with proven ability to prioritize tasks and meet competing deadlines. Personable employee who interacts with integrity and professionalism with all levels of the team. A natural leader with the ability to inspire others to do their best work.
Overview
6
6
years of professional experience
Work History
High School Football Coach
Lakeridge High School
01.2018 - Current
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
- Led practices, team meetings, and film sessions
- Designed detailed practice plans for assistant coaches to follow on daily basis
- Worked as defensive coordinator and special teams coordinator to develop cohesive football program for 60 players and 15 coaches ending season 11-2.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Senior Escalations Representative
Wells Fargo Bank
06.2020 - Current
- Working within risk management group to appropriately research and resolve customer complaints, including regarding regulatory and compliance issues
- Managing risk by identifying regulatory compliance failures and investigating related incidents
- Effectively communicate via professional business writing to inform customers and other stakeholders, including customer's attorney's and authorized third parties of investigation results and bank resolution
- Assist in performance standards, and recommend process or policy improvements to enhance customer satisfaction.
Dean of Students
Gladstone High School
04.2019 - 06.2020
- Mentor and guide students having non-academic challenges
- Manage over 600 students timeliness and attendance
- Maintain student accountability by distributing necessary disciplines, such as referrals, and communication with parents
- Monitor active cases to identify regulatory violations and mitigate risk.
- Helped teachers develop and diversify instruction to better serve students of different skill levels and backgrounds.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Account Resolution Specialist III, II
Wells Fargo Bank
04.2017 - 03.2019
- Led Ask Me First Team Internship
- Manage high-risk complaints from beginning to end
- Research and analyze cases to ensure federal and state compliance
- Research and interpret financial data to support customer satisfaction
- Active case monitoring to identify regulatory violations and mitigate risk
- Research and interpretation of financial data to support customer satisfaction
- Achieved project milestones with an internal team of 8
- Provide and support escalation guidance by identifying key errors in interactions
- Prepared analytics to management based on trending errors.
Education
Associates of Arts -
College of The Siskiyous
Weed, CA12.2013
Skills
- Proficient with various banking specific computer programs including but not limited to Computer Assisted Collections System, Mass Archival Retrieval System, Operations Image Browser, Hogan, Consumer Service ,System, First Data Response, Workday, Customer Information View, Credit Bureau Glance Reports, and Imagining and Content Management Platform
- Experience in regulatory compliance requirements, specifically Regulation E, Z, F, and V
- Diverse knowledge of all Consumer Deposit and Credit Card products
- Reviewing Credit Reports, statements, and analyzing account transaction history Proficient with Windows
- Operating systems, Microsoft Office Suite, and Adobe
Timeline
Senior Escalations Representative
Wells Fargo Bank
06.2020 - Current
Dean of Students
Gladstone High School
04.2019 - 06.2020
High School Football Coach
Lakeridge High School
01.2018 - Current
Account Resolution Specialist III, II
Wells Fargo Bank
04.2017 - 03.2019
Associates of Arts -
College of The Siskiyous
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