Andre Lamoreux
Santa Fe,NM
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Runner/Expo/ Server
Horno Restaurant
05.2021 - Current
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
Server/Manager/Bartender
Il Piatto
08.2015 - 03.2020
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints while maintaining composure and offered ways to compensate the guest for inconveniences & for any flaws in service.
- Liaised between servers and upper management to address issues and manage challenges.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
Server/Manager
Izmi Sushi
08.2011 - 08.2015
- Welcomed and greeted guests before presenting special menu items to clients.
- Worked closely with small staff to ensure quality service even when the whole restaurant would fill up at once.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Apprentice AV Technician
Oliver Audio Video/ Potion Pro Productions
07.2021 - Current
- Prepared worksite by setting up required tools and supplies.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Loaded and carried materials to facilitate transport at construction sites.
Gigging Bass Player
Fields of Elysium
07.2003 - Current
- I play bass in a couple bands that occasionally play shows on weekends.
- I have been playing bass in my band Fields of Elysium since I was 13 and we have toured nationally a handful of times.
- If any touring opportunities would arise, they would come with months of notice to plan accordingly.
Skills
- Calm demeanor
- Sales expertise
- Food delivery
- Upselling techniques
- Wine pairing
- Point of sale operation
- High volume dining
Certification
State Food Safety New Mexico Food Handlers Card
Way to Serve NM Alcohol Server Certificate
Timeline
Apprentice AV Technician
Oliver Audio Video/ Potion Pro Productions
07.2021 - Current
Food Runner/Expo/ Server
Horno Restaurant
05.2021 - Current
Server/Manager/Bartender
Il Piatto
08.2015 - 03.2020
Server/Manager
Izmi Sushi
08.2011 - 08.2015
Gigging Bass Player
Fields of Elysium
07.2003 - Current