Andre Lawrence
Eagle Butte,SD
Summary
Seasoned Transit Driver and Pawn Manager with a proven track record at RCPT and Oahe Pawn, adept in negotiations and passenger assistance. Excels in maintaining safety and operational standards, enhancing customer satisfaction, and driving revenue growth. Skilled in multi-tasking and problem-solving, ensuring efficiency and professionalism in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Transit Driver
RCPT
Eagle Butte, SD
02.2024 - Current
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Conducted regular visual checks of interior and exterior of vehicle for cleanliness standards.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Handled passenger emergencies or disruptions.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Ensured timely arrivals at designated stops by managing time effectively while remaining aware of traffic patterns along assigned routes.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Performed pre-trip inspections of vehicle to ensure safe operation and compliance with regulations.
- Collected tickets or cash fares from passengers.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Provided courteous customer service to all passengers while maintaining a professional demeanor.
- Assisted disabled passengers in loading and unloading wheelchairs onto the lift equipment safely and securely prior to departure from stop location.
Pawn Manager
Oahe Pawn
Eagle Butte, SD
11.2016 - 02.2024
- Performed regular reviews of aging loans to identify merchandise ready for sale.
- Evaluated item quality and value to determine correct offer amounts.
- Assisted customers in selecting appropriate products and services based on their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Ensured compliance with all applicable laws and regulations relating to pawn transactions.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Studied local market to better understand in-demand products to stock in store.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Resolved customer complaints quickly and efficiently while maintaining a high level of customer satisfaction.
- Worked closely with law enforcement officials when necessary to investigate suspicious activity related to pawns or sales transactions.
Education
High School Diploma -
Cheyenne Eagle Butte
Eagle Butte, SD06-2014
Skills
- Negotiations
- Item evaluations
- Service orientation
- Vehicle inspection
- Passenger assistance
- Defensive driving
- Positive and professional
- Multi-tasking strength
- Problem-solving
- Verbal and written communication
- Time management
Timeline
Transit Driver
RCPT
02.2024 - Current
Pawn Manager
Oahe Pawn
11.2016 - 02.2024
High School Diploma -
Cheyenne Eagle Butte