Andre Lee
Summary
Results-driven professional with a strong background in customer service, team collaboration, and operations support, seeking to transition into management and business-related roles. Experienced in fast-paced work environments, with proven strengths in communication, problem-solving, multitasking, and organizational efficiency. Fluent in both Mandarin and English, with the ability to communicate effectively with diverse teams and clients while maintaining high standards of professionalism and customer satisfaction. Demonstrated ability to adapt quickly, support daily operations, and contribute to positive team performance and business goals.
Overview
5
5
years of professional experience
Work History
Dessert Barista
Hui Lau Shan
Irvine, USA
08.2024 - Current
- Crafted and served diverse beverages and desserts, ensuring quality and customer enjoyment.
- Handled orders while making recommendations, boosting satisfaction and loyalty.
- Enhanced visual appeal and product consistency, contributing to customer satisfaction and brand presentation.
- Managed multiple tasks in high-demand environment, supporting efficient production scheduling and effective client management.
Mandarin & Math Teacher
ISSAC Charter School
Costa Mesa, USA
05.2024 - 07.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Managed classroom environments, fostering student growth and engagement.
- Explained topics to various age groups, enhancing communication skills applicable in diverse contexts.
- Collaborated with colleagues to refine teaching strategies and optimize resource sharing.
- Designed lesson plans and managed progress tracking-relevant for administrative roles in film agencies.
Server/Food Runner
Haidilao Hot Pot
Irvine, USA
03.2024 - 05.2024
- Provided personalized service in high-expectation hospitality brand, adapting to diverse customer needs to enhance satisfaction.
- Addressed customer concerns with efficiency and empathy, contributing to positive dining experiences.
- Evaluated details that improved customer experiences in film events and talent management, fostering engagement and satisfaction.
Barista
Starbucks
Costa Mesa, USA
10.2022 - 06.2023
- Ensured high service quality and speed in fast-paced, high-pressure environments, contributing to customer satisfaction.
- Collaborated with team members to optimize service flow during peak hours, improving overall efficiency.
- Engaged with diverse customers daily, enhancing interpersonal skills and fostering positive relationships.
- Understood and represented global brand standards-helpful for working in brand-conscious agencies.
Supermarket Parttime
PX Mart
Taipei, Taiwan
05.2021 - 07.2021
- Stocked shelves, operated cash register, and assisted customers during peak hours to ensure efficient service.
- Collaborated with coworkers to streamline store operations and enhance customer experience.
- Ensured inventory accuracy and organized shelves for optimal product visibility.
Education
Film and Media Studies -
University of California, Irvine
Irvine, CA05-2026
Communication Studies -
Orange Coast College
Costa Mesa, CA05-2024
Skills
- Restaurant experience
- Guest services
- Customer service
- Effective communication
- Team collaboration
- Time management
- FLUENT IN Mandarin & English
Timeline
Dessert Barista
Hui Lau Shan
08.2024 - Current
Mandarin & Math Teacher
ISSAC Charter School
05.2024 - 07.2024
Server/Food Runner
Haidilao Hot Pot
03.2024 - 05.2024
Barista
Starbucks
10.2022 - 06.2023
Supermarket Parttime
PX Mart
05.2021 - 07.2021
Film and Media Studies -
University of California, Irvine
Communication Studies -
Orange Coast College