Andre McCloud
St Cloud,FL
Summary
Skilled team player with strong background in Managerial and Sales Work Environments.Works well independently to handle assignments and always ready to go beyond basics assignments. Skills to drive growth .Quick learner with good computer abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
Liberty Mutual
09.2023 - Current
- Processed new claims, verifying data and documentation prior to submitting for approval or review
- Review insurance coverage to calculate policy limits
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process
- Used system tools to keep track of proper reserving time frames for assigned cases
- Interviewed insured within performance standards and guidelines
- Supported agents with claims issues, documentation needs and general questions.
Senior Escalation Specialist
Wells Fargo
11.2020 - 09.2023
- Answer inbound calls and submitting escalated complaints/inquiries that require special handling
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Handle The initial intake of customer complaints by thoroughly locating the entirety of a customers account in various systems to ensure a complete record is provided
- Rerouted Complaints to other executive complaints offices or line of business complaint offices within SLA guidelines as appropriate
- Verified Customers Identity and looked for any flagged events
- Adhere to schedule and participate in all required meetings/trainings to ensure i am capable of conducting my job effectively
- Conduct a Pre-Risk Assessment by reviewing complaint for regulatory and non regulatory flags and classifying risk appropriately in the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and/or agency or government regulations
- Cross trained in multiple Departments within the company.
Teller
Insight Credit Union
01.2019 - 11.2020
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Smoothly opened, closed and updated accounts and savings plans for customers
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Customer Service
- Cross Trained in all departments.
Territory Manager
Trekker Group
10.2016 - 01.2019
- Managed All Central Florida Rental Accounts
- Developed excellent knowledge of territory's customers, applying strong networking skills and deep understanding of customers' growth plans
- Visited Different Construction sites for new business opportunities
- Expanded contact lists for each client and looked for new opportunities
- Planned efficient routes to serve the maximum number of customers each day
- Contacted established accounts to offer new services and boost revenue
- Recorded sales or delivery information on daily sales records
- Listened to and resolved service complaints in a timely manner; handled product returns and credits
- Followed prescribed routes and time schedules to meet 100% on-time delivery
- Customer Service.
Account Manager
Rent A Wheel
07.2013 - 10.2016
- Communicated with clients to build strong connections and improve account strategy
- Managed Collections Dept
- Received warehouse shipments
- Data Entry
- Worked with customers, sales team and agencies to plan advertising campaigns
- Prepared meetings and Trainings on products and polices
- Established relationships with existing clients while developing strategies to build new clientele
- Attended client meetings, trade shows and industry association meetings to promote business
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
Education
High School -
East End H.S
East Meadow, NYSkills
- Manage
- Client relationship building Sales
- Adaptability Promote products
- Team building and leadership
- Call Handling /Customer Service
References
Available Upon Request
Certification
- Licensed Florida Certified Adjuster 6-20
Timeline
Insurance Claims Specialist
Liberty Mutual
09.2023 - Current
Senior Escalation Specialist
Wells Fargo
11.2020 - 09.2023
Teller
Insight Credit Union
01.2019 - 11.2020
Territory Manager
Trekker Group
10.2016 - 01.2019
Account Manager
Rent A Wheel
07.2013 - 10.2016
High School -
East End H.S