Andre McCray
Phoenix,AZ
Summary
- Consistently exceeded monthly collection targets, recovering over $1 million in client debt for 4 consecutive months, demonstrating exceptional negotiation and recovery skills
- Recognized for 9 straight months of perfect client satisfaction scores, reflecting a commitment to delivering high-quality, empathetic, and solution driven service
Overview
11
11
years of professional experience
Work History
Advanced Client Solutions Specialist
Bank of America
Phoenix, AZ
06.2024 - Current
- Handle complex financial inquiries from clients, including credit card, checking, and savings account support
- Identify client needs and recommend appropriate financial solutions or services
- Navigate multiple systems while maintaining strong customer service and professionalism
- Assist in fraud resolution, disputes, and financial education to build long-term client trust
Client Care Solutions Representative
Bank of America
Phoenix, AZ
12.2019 - 06.2024
- Provided world-class support for clients with account maintenance, general inquiries, and transaction concerns
- Demonstrated empathy, active listening, and problem-solving to address customer needs efficiently
- Maintained strict compliance with banking policies and data security practices
- Frequently recognized for achieving top customer satisfaction ratings and productivity metrics
Late Stage Collector
Santander Consumer USA Inc
Mesa, AZ
04.2019 - 12.2019
- Demonstrated strong customer service skills with inbound and outbound calls
- Arranged payments for past-due customers
- Updated customer information and maintained accurate records
Collector
Ditech Financial LLC
Tempe, AZ
07.2017 - 03.2019
- Tracked and managed assigned accounts with overdue balances
- Negotiated payment plans and payoff terms
- Built rapport with clients to improve recovery outcomes
Early Stage Collector
Virtuoso Sourcing Group
Tempe, AZ
12.2016 - 07.2017
- Located and contacted debtors to assess payment status
- Developed strategic recovery plans for delinquent accounts
Technical Support Specialist
Sears
Tempe, AZ
10.2015 - 11.2016
- Responded to software/hardware support inquiries
- Diagnosed system errors and provided resolutions
- Monitored and maintained system performance
Branch Supervisor
TCF Bank
Tempe, AZ
02.2014 - 09.2015
- Performed audits and ensured branch compliance
- Provided excellent customer service and conflict resolution
- Referred clients to other departments for financial services
- Managed ATM loading/unloading and cash shipments
Education
Diploma - undefined
Stanley High School
Skills
- Credit Union Operations
- Customer Service Excellence
- Financial Solutions
- Call Center Management
- Problem Solving & Conflict Resolution
Additional Information
- 10+ years in customer service and banking support
- Comfortable in high-volume, fast-paced environments
- Strong team player and independent worker
- Reliable, adaptable, and eager to learn and grow
Timeline
Advanced Client Solutions Specialist
Bank of America
06.2024 - Current
Client Care Solutions Representative
Bank of America
12.2019 - 06.2024
Late Stage Collector
Santander Consumer USA Inc
04.2019 - 12.2019
Collector
Ditech Financial LLC
07.2017 - 03.2019
Early Stage Collector
Virtuoso Sourcing Group
12.2016 - 07.2017
Technical Support Specialist
Sears
10.2015 - 11.2016
Branch Supervisor
TCF Bank
02.2014 - 09.2015
Diploma - undefined
Stanley High School