Juan Villalpando
Phoenix,AZ
Summary
- 3+ years in a leadership role in high volume , high capacity environment
- 6+ years delivering exceptional communication in person , and over the phone
- Highly-motivated individual with desire to take on new challenges.
- Adept at working effectively unsupervised and quickly mastering new skills.
- Strong work ethic, passionate about my work , peers and team
Overview
6
6
years of professional experience
Work History
Advanced Client Solutions Specialist
Bank of America
Phoenix, AZ
06.2022 - Current
- Became an OJT coach in under a year and half, help train and develop new hires from zero to proficient
- Used excellent verbal skills to engage customers in conversation and ended for the whole year 2023 with over 93% for client experience survey scores
- Provide my clients the very the best solutions based on the needs they provide me and hit the top incentive tier for all 4 quarters in 2023
- Helping peers with quality guidance with floor support and leading team meetings
- Provide clients quality guidance , and since 01/2023 till now have been 100 percent in quality evaluations no quality fails .
- Be extremely knowledgeable of products and services offered by the bank , and ended the year 2023 with close to 75% offer rate .
Hunting Department Manager
Sportsman's Warehouse
Phoenix, AZ
09.2018 - 05.2022
- Led the firearms department in historic times for sales and volume in 2020 during the pandemic
- Took all escalations either in person or over the phone for the department
- Trained and mentored new employees from day one to tenured associates
- Multiple occasions handled employee conflicts and HR cases
- Interviewed prospective employees and hired employees
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Be in charge of scheduling for associates making sure here coverage
- Ensure all firearms are received,transferred , disposed, sold , and inventoried and tallied in compliance with state and federal law
Education
High School Diploma -
Linda Abril Educational Academy
Phoenix, AZ05.2018
Skills
- Reliable & Trustworthy
- Training & Development
- Leadership
- Relationship Building
- Quick Learner
- Emotional Intelligent
- Bilingual In Spanish
- Coachable
- Conflict Resolution
- Self Motivated
Timeline
Advanced Client Solutions Specialist
Bank of America
06.2022 - Current
Hunting Department Manager
Sportsman's Warehouse
09.2018 - 05.2022
High School Diploma -
Linda Abril Educational Academy