Summary
Overview
Work History
Education
Skills
Timeline
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Juan Villalpando

Phoenix,AZ

Summary

  • 3+ years in a leadership role in high volume , high capacity environment
  • 6+ years delivering exceptional communication in person , and over the phone
  • Highly-motivated individual with desire to take on new challenges.
  • Adept at working effectively unsupervised and quickly mastering new skills.
  • Strong work ethic, passionate about my work , peers and team

Overview

6
6
years of professional experience

Work History

Advanced Client Solutions Specialist

Bank of America
Phoenix, AZ
06.2022 - Current
  • Became an OJT coach in under a year and half, help train and develop new hires from zero to proficient
  • Used excellent verbal skills to engage customers in conversation and ended for the whole year 2023 with over 93% for client experience survey scores
  • Provide my clients the very the best solutions based on the needs they provide me and hit the top incentive tier for all 4 quarters in 2023
  • Helping peers with quality guidance with floor support and leading team meetings
  • Provide clients quality guidance , and since 01/2023 till now have been 100 percent in quality evaluations no quality fails .
  • Be extremely knowledgeable of products and services offered by the bank , and ended the year 2023 with close to 75% offer rate .

Hunting Department Manager

Sportsman's Warehouse
Phoenix, AZ
09.2018 - 05.2022
  • Led the firearms department in historic times for sales and volume in 2020 during the pandemic
  • Took all escalations either in person or over the phone for the department
  • Trained and mentored new employees from day one to tenured associates
  • Multiple occasions handled employee conflicts and HR cases
  • Interviewed prospective employees and hired employees
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Be in charge of scheduling for associates making sure here coverage
  • Ensure all firearms are received,transferred , disposed, sold , and inventoried and tallied in compliance with state and federal law

Education

High School Diploma -

Linda Abril Educational Academy
Phoenix, AZ
05.2018

Skills

  • Reliable & Trustworthy
  • Training & Development
  • Leadership
  • Relationship Building
  • Quick Learner
  • Emotional Intelligent
  • Bilingual In Spanish
  • Coachable
  • Conflict Resolution
  • Self Motivated

Timeline

Advanced Client Solutions Specialist

Bank of America
06.2022 - Current

Hunting Department Manager

Sportsman's Warehouse
09.2018 - 05.2022

High School Diploma -

Linda Abril Educational Academy

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Juan Villalpando