VIVIANA LOPEZ
Granbury,TX
Summary
I believe in an environment that fosters strong client care, putting employees first, and community engagement. I want to lend my years of experience to making Bank of America one of the best places to work. This start by investing in bankers, our community, and our brand. By transitioning into a leadership role, I know I can help Bank of America accomplish those goals.
Overview
8
8
years of professional experience
Work History
Advanced Client Solutions Specialist
Bank Of America
12.2021 - Current
- Provide high-level customer service support to clients
- Demonstrated adaptability by quickly learning new software tools and technologies, enhancing efficiency and effectiveness in delivering client solutions.
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Adapt to changes in a fast-paced environment
Bilingual Team Lead (Assistant Supervisor)
Wells Fargo
04.2016 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Live call escalations
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Revised work practices to improve efficiency, boost quality and meet production goals.
Education
Associate In Science (A.S.) In Nursing Candidate -
Weatherford College
03.2025
Skills
- Organization and Time Management
- Problem Resolution
- Microsoft Word, PowerPoint, Excel, Office Note, Outlook
- Sales Process
- Attaining Quotas
- Ability to handle multiple priorities
- Risk-management
- Strong attention to detail
- Performance Tracking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- 6 + months interim management experience
- Future Leadership Program Graduate
- Pinnacle Award Recipient
- Advisory Council Member
- OJT Coach
Timeline
Advanced Client Solutions Specialist
Bank Of America
12.2021 - Current
Bilingual Team Lead (Assistant Supervisor)
Wells Fargo
04.2016 - 02.2019
Associate In Science (A.S.) In Nursing Candidate -
Weatherford College
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