Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andre Parker

Byron,IL

Summary

Dynamic and results-oriented professional with extensive experience in network and VoIP systems, notably with Inteliquent. Excelled in network troubleshooting and optimization, enhancing system efficiency and reliability. Demonstrated leadership by managing projects and fostering team collaboration. Skilled in LAN configuration and effective communication, consistently delivering solutions that exceed employer expectations.

Overview

22
22
years of professional experience

Work History

Vitelity Network Technician

Inteliquent
10.2022 - 11.2024
  • Monitored operational and security procedures for numerous customer accounts in product network, related systems administration and maintenance protocols.
  • Diagnosed and resolved Fax on VoIP, software and network problems and replaced defective components.
  • Analyzed and defined network requirements, optimization and support for Vitelity product.
  • Responded to service requests during and after business hours.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.

Software Engineering Analyst

Ivanti
11.2018 - 10.2022
  • Installed and configured software applications and tested solutions for functionality.
  • Managed talented teams in various workflows to organize multiple development projects.
  • Explained highly complex information in terms that were easily understood by non-technical people.
  • Tested and deployed scalable and highly available software products.
  • Worked in team-driven environments and communicated effectively with stakeholders.

Voice Technician

Lumen
06.2016 - 11.2018
  • Researched and recommended network and data communications hardware and software.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Lead Technician

T-Mobile
01.2003 - 06.2016
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Implemented, configured, and optimized safety standards.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.

Education

Bachelor of Arts - Political Science

University of Colorado Denver
Aurora, CO

Skills

  • LAN configuration
  • Helpdesk administration
  • Network configuration
  • Network monitoring
  • VoIP systems
  • Ticket management
  • Network troubleshooting
  • Fault tracing
  • Telephone technical support
  • Network documentation

Languages

Portuguese
Native or Bilingual

Timeline

Vitelity Network Technician

Inteliquent
10.2022 - 11.2024

Software Engineering Analyst

Ivanti
11.2018 - 10.2022

Voice Technician

Lumen
06.2016 - 11.2018

Lead Technician

T-Mobile
01.2003 - 06.2016

Bachelor of Arts - Political Science

University of Colorado Denver

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Andre Parker