Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andre Parson

Queens

Summary

Dedicated armed guard with extensive experience in cash transportation and safety protocols. Recognized for effective communication, team collaboration, and training new staff on operational procedures to enhance service quality and safety.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Collecting Agent

NewYork City Transit
Ridgewood
06.2023 - Current
  • Armored truck crew services for MetroCard and Omni Card machines, managing stock and currency.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer complaints with professionalism during service disruptions.
  • Responded promptly to inquiries and complaints in a professional manner.
  • Performed administrative tasks including data entry, filing, and report preparation.
  • Participated in ongoing training programs to enhance job skills and responsibilities.
  • Utilized computer systems for information tracking, gathering, and troubleshooting.

Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.

Armed Guard/Driver/Vault Custodian/ATM service/Maintenance Technician

Rapid Amored
Brooklyn
06.2001 - 06.2023
  • Monitored cash transportation and delivery routes for safety and security.
  • Conducted thorough inspections of armored vehicles and equipment before each shift.
  • Collaborated with team members to ensure adherence to safety protocols.
  • Maintained accurate logs of daily activities and incidents for reporting purposes.
  • Provided customer service to clients while ensuring secure transactions occurred.
  • Trained new guards on safety procedures and operational protocols effectively.
  • Assisted in developing improved security measures for cash handling processes.
  • Alerted supervisors when a breach in security protocol is detected.
  • Monitored CCTV surveillance systems to detect any unusual activity or behavior.
  • Adhered strictly to safety protocols while handling firearms on duty.
  • Performed regular maintenance on security equipment to ensure proper functioning.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Maintained high levels of alertness throughout shifts.
  • Performed routine inspections to ensure optimal functionality of ATM machines.
  • Trained junior technicians on best practices for ATM maintenance and troubleshooting.
  • Documented repairs and maintenance activities in company tracking systems accurately.
  • Reviewed customer feedback regarding service quality and made recommendations for improvement.
  • Repaired malfunctioning components of ATMs, such as card readers, cash dispensers, and monitors.
  • Trained other technicians in best practices for ATM installation, troubleshooting, and maintenance.

Education

GED -

High School Home Studiedies
Queens, NY

Skills

  • Cash handling
  • Route monitoring
  • Security inspections
  • Customer transactions
  • ATM troubleshooting
  • Inventory management
  • Compliance adherence
  • Safety training
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Staff training
  • Industry expertise
  • Goal-oriented mindset
  • Financial document preparation
  • Resolving customer issues
  • Ticket sales audits
  • Internet savvy
  • Schedule management
  • Strong communication
  • Relationship building
  • Positive attitude
  • Travel arrangements
  • Clear communication
  • Customer complaint resolution
  • Technical support
  • Polite communication skills
  • Customer service and care

Certification

8hr New York state security guard
16hr New York state armed guard
47hr armed guard class/certified
New York city armed guard carry license
New York city residence premise gun license
New York state drivers license class B cdl with Air Brake endorsement
Nys certified forklift operator

Timeline

Collecting Agent

NewYork City Transit
06.2023 - Current

Armed Guard/Driver/Vault Custodian/ATM service/Maintenance Technician

Rapid Amored
06.2001 - 06.2023

GED -

High School Home Studiedies
Andre Parson