Andre Parson

• Armored truck crew services for MetroCard and Omni Card machines, managing stock and currency.
• Trained new staff on operational procedures and customer service standards.
• Resolved customer complaints with professionalism during service disruptions.
• Responded promptly to inquiries and complaints in a professional manner.
• Performed administrative tasks including data entry, filing, and report preparation.
• Participated in ongoing training programs to enhance job skills and responsibilities.
• Utilized computer systems for information tracking, gathering, and troubleshooting.

Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.

• Monitored cash transportation and delivery routes for safety and security.
• Conducted thorough inspections of armored vehicles and equipment before each shift.
• Collaborated with team members to ensure adherence to safety protocols.
• Maintained accurate logs of daily activities and incidents for reporting purposes.
• Provided customer service to clients while ensuring secure transactions occurred.
• Trained new guards on safety procedures and operational protocols effectively.
• Assisted in developing improved security measures for cash handling processes.
• Alerted supervisors when a breach in security protocol is detected.
• Monitored CCTV surveillance systems to detect any unusual activity or behavior.
• Adhered strictly to safety protocols while handling firearms on duty.
• Performed regular maintenance on security equipment to ensure proper functioning.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Maintained high levels of alertness throughout shifts.
• Performed routine inspections to ensure optimal functionality of ATM machines.
• Trained junior technicians on best practices for ATM maintenance and troubleshooting.
• Documented repairs and maintenance activities in company tracking systems accurately.
• Reviewed customer feedback regarding service quality and made recommendations for improvement.
• Repaired malfunctioning components of ATMs, such as card readers, cash dispensers, and monitors.
• Trained other technicians in best practices for ATM installation, troubleshooting, and maintenance.