Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre Pensado

Costumer Service Representative
Sinking Spring

Summary

I am an honors business student looking to work and gain a new experience in the business world. I have only had two jobs in which I've lasted over a year in. My experience and skills with customer service, problem-solving, and quick learning, are things I take pride on. I hope to find a place where I can apply what I've learned in college and use it in the real business world.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Bartender

Alebrije Mexican Restaurant
05.2024 - Current
  • I make drinks for people who sit at the bar and for everyone else in the restaurant.
  • I work as a server for those who sit at the bar, I get them their menus, utensils, and chips with salsa.
  • When needed, I take phone calls in which I put in people's to-go orders, reservations, and answer any questions they may have about the restaurant.
  • If I see a group come in and there's no host, I work as a 'host' and greet them as well as sit them down at the corresponding section, then I go back to the bar and continue what I was doing.
  • On Monday's I work as a waiter with one other person, since it's our slowest day and we don't have a bartender or a host, so on this day I'm a server, host, and bartender all at once.
  • My biggest accomplishment within the 11 months I've worked here is successfully going through 'National Margarita Day' on a Saturday all by myself at the bar.

Cashier/Customer Service

Giant Food
06.2021 - 06.2022
  • Worked as a cashier 3 to 4 days a week as a sophomore in high school.
  • I was quickly trained to work 'U-Scan', which was a position where I would help out anyone who had issues at the self-checkout.
  • I would be sent out to get carts, take out trash, restock, and help fulfill 'Giant Direct' orders.
  • I did a bit of everything during my time there.

Education

Community College - Business Administration

Reading Area Community College
Reading, PA
08.2023 - Current

Skills

  • Serving
  • Bilingual
  • Communication skills
  • Restaurant experience
  • Customer service
  • Multitasking
  • Cash handling
  • Teamwork
  • Basic math
  • Business Basic
  • Cocktail experience
  • Time management
  • Work ethic
  • Spanish
  • Bartending
  • Payment processing

    Suggestive selling

    Basic accounting

    Menu memorization

    Customer service expertise

    Cleanliness and hygiene

    Outgoing personality

    Health codes compliance

    Hospitality service expertise

    Patience and tolerance

    Strong multitasking

    Cash register operation

    Team player attitude

    Highly reliable

    Clear and effective communication

    Inventory

    Engaging personality

    Fluency in Spanish

    Team training and development

    Alcohol awareness

    Performance improvement

    Memory retention

    New hire training

    Customer assistance

    Payment collection

    Time management skills

    Product restocking

    Product recommendations

    Patience and empathy

    ID verification

    Money handling

Timeline

Bartender

Alebrije Mexican Restaurant
05.2024 - Current

Community College - Business Administration

Reading Area Community College
08.2023 - Current

Cashier/Customer Service

Giant Food
06.2021 - 06.2022
Andre PensadoCostumer Service Representative
Profile generated at Zety.com