Ashley Pavone
Grandview,Missouri
Summary
Experienced Assistant General Manager with 10+ years of leadership and problem-solving skills. Strong track record of success in the hospitality industry, including top sales at Great Life Clubs. Self-motivated and driven to achieve excellence in all aspects of operations. Seeking new opportunities to utilize my leadership abilities and contribute to the success of a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Hideout
04.2024 - Current
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Bartender
Jess and Jim's Steakhouse
10.2023 - 04.2024
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
Assistant General Manager
Craft Putt
06.2022 - 10.2023
- Ensured operations and events within the facility were run accordingly
- Inventory on a weekly basis
- Managed full facility events
- Handled inventory
- Problem solving with guests
- FOH training
- FOH management
- Cash handling
- Develop and implement strategies to improve customer satisfaction and increase customer retention rates
- Develop and implement strategies to increase customer engagement and satisfaction, resulting in higher retention rates and repeat business for Craft Putt
Food and Beverage Manager
Falcon Ridge Golf Club
07.2019 - 04.2022
- Managed food and beverage operations at Falcon Ridge Golf Club in the golf market
- Trained cart girls and ensured excellent customer service
- Executed successful golf tournaments for over 200 players
- Maintained inventory and tracked sales revenue to meet budget goals
- Ordered liquor, snacks, and linens for events
- Cooked on the grill as needed
- Achieved top sales and provided exceptional customer service
- Develop and implement strategies to increase food and beverage sales revenue
- Develop and implement strategies to enhance the food and beverage offerings at Falcon Ridge Golf Club, taking into account market trends and customer preferences
- Conduct market research to identify trends in food and beverage offerings in the golf industry, and recommend menu updates and additions based on the findings
- Analyze market data and trends to identify new opportunities for food and beverage offerings at Falcon Ridge Golf Club
- Manage and optimize staff scheduling to ensure efficient operation and excellent customer service
Bartender/Server
Papa C bbq
01.2019 - 06.2019
- Bartended and served mixed drinks and beer
- Took and served food orders
- Took to go orders
- Restocked shelves
- Opened and closed money drawer
- Took money for lottery
- Bartended and waitressed on Friday and Saturday nights
- Beers and cocktails were made according to pour or recipe
- Develop and maintain strong relationships with customers to ensure a positive dining experience and encourage repeat business
- Provide exceptional customer service by ensuring all guests have a positive dining experience and addressing any concerns or issues promptly and professionally
- Collaborate with the kitchen staff to ensure efficient and accurate order delivery
- Maintain a clean and organized bar area to ensure a professional and inviting atmosphere for customers
Bartender
Elks Lodge
05.2016 - 01.2019
- Create and maintain a friendly and welcoming atmosphere for all patrons
- Provide exceptional customer service by promptly greeting and attending to patrons' needs, ensuring their satisfaction and creating a positive experience at the Elks Lodge
- Manage inventory of bar supplies and place orders as needed to ensure adequate stock levels
- Maintain cleanliness and organization of the bar area
Cooks Assistant
Elks Lodge
05.2015 - 01.2019
- I prepared the salad bar on Tuesdays and Fridays and assisted with cooking for events
Track Welders Helper
Railworks Track Services
01.2012 - 12.2015
- Ensure all necessary tools and equipment are available and in proper working condition for track welding specialist
- Assist in identifying potential safety hazards on the tracks and report them to the appropriate personnel
- Ensure the safety of all crew members during track maintenance and welding operations
- Provide support in maintaining a clean and organized work area for the track welding specialist
- Assist track welders in operating and maintaining specialized welding equipment used for track maintenance and thermite welding
- Assist track welders in setting up and preparing weld
Education
High School -
Olathe East Sr High School
Olathe, KS05.2004
Skills
- Microsoft Excel
- Profit & loss
- Purchasing
- Pricing
- Leadership
- Budgeting
- POS
- Sales
- Restaurant Experience
- Serving Experience
- Teaching
- Hospitality
- Negotiation
- Kitchen Management Experience
- Serving
- Event Planning
- Cash handling
- Food Preparation
- Events Management
- Supervising experience
- Microsoft Office
- Staff training
- Human Resources
- Waitress
- Assembly
- Inventory Control
- Management
- Recruiting
- Restaurant experience
- Social listening
- Restaurant Management
- Cooking
- Promotional
- Busser
- Business Management
- Operations management
- Food Service
- Bartending
- Cash register
- Events management
- Outgoing
- Employee Orientation
- Human resources
- Profit & Loss
- Hostess
- Housekeeping
- Quality assurance
- Inventory control
- Grill
- Customer service
- Microsoft Powerpoint
- Banquet Experience
- Organizational Skills
- Office management
- Time Management
- Social media management
- Guest services
- Labor Cost Analysis
- Basic math
- Guest Services
- Fast Food
- Conflict management
- Welding
- Food Safety
- Google Docs
- Barback
- Customer Service
- Catering
- Communication skills
- Computer skills
- Schedule management
Certification
ServSafe
Timeline
Bartender
The Hideout
04.2024 - Current
Bartender
Jess and Jim's Steakhouse
10.2023 - 04.2024
Assistant General Manager
Craft Putt
06.2022 - 10.2023
Food and Beverage Manager
Falcon Ridge Golf Club
07.2019 - 04.2022
Bartender/Server
Papa C bbq
01.2019 - 06.2019
Bartender
Elks Lodge
05.2016 - 01.2019
Cooks Assistant
Elks Lodge
05.2015 - 01.2019
Track Welders Helper
Railworks Track Services
01.2012 - 12.2015
High School -
Olathe East Sr High School
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