Ashley Pavone
Grandview,Missouri
Summary
Experienced Assistant General Manager with 10+ years of leadership and problem-solving skills. Strong track record of success in the hospitality industry, including top sales at Great Life Clubs. Self-motivated and driven to achieve excellence in all aspects of operations. Seeking new opportunities to utilize my leadership abilities and contribute to the success of a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Hideout
Drexel, MO
04.2024 - Current
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Bartender
Jess and Jim's Steakhouse
Martin City, MO
10.2023 - 04.2024
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
Assistant General Manager
Craft Putt
Overland Park, KS
06.2022 - 10.2023
- Ensured operations and events within the facility were run accordingly
- Inventory on a weekly basis
- Managed full facility events
- Handled inventory
- Problem solving with guests
- FOH training
- FOH management
- Cash handling
- Develop and implement strategies to improve customer satisfaction and increase customer retention rates
- Develop and implement strategies to increase customer engagement and satisfaction, resulting in higher retention rates and repeat business for Craft Putt
Food and Beverage Manager
Falcon Ridge Golf Club
Lenexa, KS
07.2019 - 04.2022
- Managed food and beverage operations at Falcon Ridge Golf Club in the golf market
- Trained cart girls and ensured excellent customer service
- Executed successful golf tournaments for over 200 players
- Maintained inventory and tracked sales revenue to meet budget goals
- Ordered liquor, snacks, and linens for events
- Cooked on the grill as needed
- Achieved top sales and provided exceptional customer service
- Develop and implement strategies to increase food and beverage sales revenue
- Develop and implement strategies to enhance the food and beverage offerings at Falcon Ridge Golf Club, taking into account market trends and customer preferences
- Conduct market research to identify trends in food and beverage offerings in the golf industry, and recommend menu updates and additions based on the findings
- Analyze market data and trends to identify new opportunities for food and beverage offerings at Falcon Ridge Golf Club
- Manage and optimize staff scheduling to ensure efficient operation and excellent customer service
Bartender/Server
Papa C bbq
Paola, KS
01.2019 - 06.2019
- Bartended and served mixed drinks and beer
- Took and served food orders
- Took to go orders
- Restocked shelves
- Opened and closed money drawer
- Took money for lottery
- Bartended and waitressed on Friday and Saturday nights
- Beers and cocktails were made according to pour or recipe
- Develop and maintain strong relationships with customers to ensure a positive dining experience and encourage repeat business
- Provide exceptional customer service by ensuring all guests have a positive dining experience and addressing any concerns or issues promptly and professionally
- Collaborate with the kitchen staff to ensure efficient and accurate order delivery
- Maintain a clean and organized bar area to ensure a professional and inviting atmosphere for customers
Bartender
Elks Lodge
Osawatomie, KS
05.2016 - 01.2019
- Create and maintain a friendly and welcoming atmosphere for all patrons
- Provide exceptional customer service by promptly greeting and attending to patrons' needs, ensuring their satisfaction and creating a positive experience at the Elks Lodge
- Manage inventory of bar supplies and place orders as needed to ensure adequate stock levels
- Maintain cleanliness and organization of the bar area
Cooks Assistant
Elks Lodge
Osawatomie, KS
05.2015 - 01.2019
- I prepared the salad bar on Tuesdays and Fridays and assisted with cooking for events
Track Welders Helper
Railworks Track Services
Jacksonville, FL
01.2012 - 12.2015
- Ensure all necessary tools and equipment are available and in proper working condition for track welding specialist
- Assist in identifying potential safety hazards on the tracks and report them to the appropriate personnel
- Ensure the safety of all crew members during track maintenance and welding operations
- Provide support in maintaining a clean and organized work area for the track welding specialist
- Assist track welders in operating and maintaining specialized welding equipment used for track maintenance and thermite welding
- Assist track welders in setting up and preparing weld
Education
High School -
Olathe East Sr High School
Olathe, KS05.2004
Skills
- Microsoft Excel
- Profit & loss
- Purchasing
- Pricing
- Leadership
- Budgeting
- POS
- Sales
- Restaurant Experience
- Serving Experience
- Teaching
- Hospitality
- Negotiation
- Kitchen Management Experience
- Serving
- Event Planning
- Cash handling
- Food Preparation
- Events Management
- Supervising experience
- Microsoft Office
- Staff training
- Human Resources
- Waitress
- Assembly
- Inventory Control
- Management
- Recruiting
- Restaurant experience
- Social listening
- Restaurant Management
- Cooking
- Promotional
- Busser
- Business Management
- Operations management
- Food Service
- Bartending
- Cash register
- Events management
- Outgoing
- Employee Orientation
- Human resources
- Profit & Loss
- Hostess
- Housekeeping
- Quality assurance
- Inventory control
- Grill
- Customer service
- Microsoft Powerpoint
- Banquet Experience
- Organizational Skills
- Office management
- Time Management
- Social media management
- Guest services
- Labor Cost Analysis
- Basic math
- Guest Services
- Fast Food
- Conflict management
- Welding
- Food Safety
- Google Docs
- Barback
- Customer Service
- Catering
- Communication skills
- Computer skills
- Schedule management
Certification
ServSafe
Timeline
Bartender
The Hideout
04.2024 - Current
Bartender
Jess and Jim's Steakhouse
10.2023 - 04.2024
Assistant General Manager
Craft Putt
06.2022 - 10.2023
Food and Beverage Manager
Falcon Ridge Golf Club
07.2019 - 04.2022
Bartender/Server
Papa C bbq
01.2019 - 06.2019
Bartender
Elks Lodge
05.2016 - 01.2019
Cooks Assistant
Elks Lodge
05.2015 - 01.2019
Track Welders Helper
Railworks Track Services
01.2012 - 12.2015
High School -
Olathe East Sr High School