Crystal Ronquillo
Tucson,AZ
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Charro Steak and Del Rey
Tucson, AZ
04.2021 - 09.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
Charro Steak and Del Rey
Tucson, AZ
03.2021 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Bartender
Flores Concepts
Tucson, AZ
08.2020 - 09.2024
Cashier
Barrio Charro- Flores Concepts
Tucson, AZ
01.2021 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Host
Charro Steak and Del Rey
Tucson, AZ
08.2020 - 10.2021
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
Education
High school diploma -
Rincon High School
Tucson, AZ05.2020
Some College (No Degree) - Secondary Education - Focus in Physics
Pima Community College
Tucson, AZSkills
- Food Service
- Serving Experience
- Bartending
- Host/Hostess
- Microsoft Office
- Restaurant Experience
- Upselling
- POS
- Retail Sales
- Cash handling
- Time management
- Food safety
- Serving
- Customer service
- Retail math
- Aloha POS
- Sales
- Dependable and Responsible
- Friendly, Positive Attitude
- Task Prioritization
Certification
Food Handler Certification
Timeline
Bartender
Charro Steak and Del Rey
04.2021 - 09.2024
Server
Charro Steak and Del Rey
03.2021 - 09.2024
Cashier
Barrio Charro- Flores Concepts
01.2021 - 04.2022
Bartender
Flores Concepts
08.2020 - 09.2024
Host
Charro Steak and Del Rey
08.2020 - 10.2021
High school diploma -
Rincon High School
Some College (No Degree) - Secondary Education - Focus in Physics
Pima Community College
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