Andre Questelles
Richmond Hill
Summary
Detail-oriented Security Officer with 16 years of providing excellent Customer service, protecting people and property, emergency response, CCTV surveillance and reporting incidents. Committed to maintaining safety and security while providing excellent customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Alliance Security
Manhattan NY
07.2009 - 03.2026
- Monitored premises to prevent unauthorized access and ensure safety of personnel.
- Conducted regular patrols to detect and deter suspicious activities or potential hazards.
- Responded promptly to alarms, incidents, and emergencies, coordinating with local law enforcement when necessary.
- Enforced company policies and procedures to maintain order and protect company assets.
- Trained new security personnel on protocols, emergency response procedures, and equipment usage.
- Developed incident reports detailing occurrences for management review and future prevention strategies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
GED -
George Westinhouse
Brooklyn, NY05-2005
Skills
- Detail-oriented
- Excellent communication skills
- Professionalism & Integrity
- Critical Thinker
- Conflict resolution
Certification
- Paralegal Training - 1 Year.
Timeline
Security Officer
Alliance Security
07.2009 - 03.2026
GED -
George Westinhouse