Andre Rivera
Chesapeake,VA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Qurate Retail Group
10.2023 - Current
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Small Business Owner
Alpha Media
11.2022 - 09.2023
- Coordinated internal teams across departments, ensuring cohesive execution of projects
- Analyzed current trends in the entertainment industry and identified new opportunities for growth
- Maintained an up-to-date knowledge base on emerging technologies related to online advertising
- Lead bi-weekly meetings with clients to review campaign performance metrics
- Established relationships with key influencers in order to amplify reach of campaigns
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Senior Program Manager
United States Air Force
03.2014 - 11.2022
- Conducted audit inspections and independent checks to verify parts and materials.
- Demonstrated ability to plan, coordinate and supervise military operations in a fast-paced environment
- Conducted detailed analysis of collected intelligence data and provided accurate reports to commanders
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Evaluated employee performance regularly through formal reviews, identifying areas needing improvement or additional training needs
- Inspected equipment prior to use in order to ensure proper functioning conditions were met before deployment into hostile environments
- Developed effective strategies for navigating difficult terrain with limited resources
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Performed program research and analyzed data collection to develop cost estimates and budgets.
Skills
- Customer Satisfaction
- Quick To Adapt
- Sales expertise
- Company Standards
- Project Management
- Complaint resolution
- Teamwork and Collaboration
- Critical Thinking and Analysis
- Verbal and Written Communication
- MS Office (Excel, Powerpoint, Word, Outlook, Teams)
Timeline
Customer Service Representative
Qurate Retail Group
10.2023 - Current
Small Business Owner
Alpha Media
11.2022 - 09.2023
Senior Program Manager
United States Air Force
03.2014 - 11.2022