Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andre Robinson

Andre Robinson

Security
Miami,FL

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Photographer

Petrocaribe
Kingston, Jamaica
01.2017 - 01.2018
  • Captured high-quality images for marketing materials and company events.
  • Collaborated with teams to create visual content for social media platforms.
  • Edited and retouched photographs to enhance visual appeal and accuracy.

Call Center Representative

Alorica
Miami , Fl
01.2018 - 01.2019
  • Assisted customers with inquiries and provided accurate information.
  • Managed high call volumes while maintaining quality standards.

Cashier

Publix
Miami, Fl
01.2019 - 07.2023
  • Processed customer transactions efficiently at checkout stations.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted customers with product inquiries and provided service support.

IT Manager

GRM (Guaranteed Records Management)
Miami, Fl
01.2020 - 05.2023
  • Managed IT infrastructure and systems for document management solutions.

  • Coordinated training sessions for staff on new technologies and tools.
  • Supported troubleshooting efforts for hardware and software issues company-wide.
  • Trained staff members on various aspects of computer usage and software applications.
  • Monitored system performance and identified areas for improvement.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.

Security Officer

Arrowhead Security
Miami, Fl
06.2023 - Current
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to deter unauthorized access and identify potential hazards.
  • Responded promptly to alarms and incidents, coordinating with emergency services as needed.

Education

St. Jago High School
Spanish Town, Jamaica

Some College (No Degree) - • Web Design

University of Technology (Jamaica)
Kingston, Jamaica

Skills

  • Customer service
  • Call management
  • Technical troubleshooting
  • Data entry
  • Effective communication
  • Problem solving

Timeline

Security Officer

Arrowhead Security
06.2023 - Current

IT Manager

GRM (Guaranteed Records Management)
01.2020 - 05.2023

Cashier

Publix
01.2019 - 07.2023

Call Center Representative

Alorica
01.2018 - 01.2019

Photographer

Petrocaribe
01.2017 - 01.2018

St. Jago High School

Some College (No Degree) - • Web Design

University of Technology (Jamaica)

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