Andre Rousseau
New York,NY
Summary
With over 9 years experience, i am a driven individual who is skilled in managing stock and merchandising products. I am also an expert in assisting customers, multitasking, and handling high-volume work. I Intend, as a lead and team member, no matter the task(Stocker, Cashier, Training, etc.), to perform according to the highest standard. I am well-versed in high pressure environments and look forward to executing results and bringing success to the company.
Overview
13
13
years of professional experience
Work History
Venue Operations Supervisor
Pier Sixty
Manhattan, NY
03.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Senior Technician/Retail Sales Associate
NYC IRepair
06.2017 - 06.2023
- Conducted tests of components and software to evaluate performance and identify concerns
- Diagnosed problems with iPhones by applying technical knowledge and troubleshooting skills
- Diagnosed and repaired over 1,000 iPhones
- Installed new software and parts with efficient approach
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Tracked stock using company inventory management software
- Boosted sales by conferring with customers to evaluate iPhone requirements and recommend best-fit company offerings
Assistant Manager
Family Dollar
04.2020 - 09.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Mentored team of 10 people in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Tech Expert
Staples
05.2013 - 06.2017
- Restocked, arranged and organized merchandise on 2 floors to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Effectively coached team members to reach weekly and monthly sales goals
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Supported promotional plans by updating signage with price changes
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Team Member
Premium Retail Services
01.2013 - 05.2015
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
- Updated pricing and signage to complete product displays and educate customers
- Worked with managers and advertising directors to optimize promotions
- Arranged consistent shelves, bins and racks at 35 locations by following established planograms
- Transported merchandise to sales floor and restocked shelves, racks and bins
- Rotated manufacturer products as needed
- Answered customer questions regarding store merchandise, department information and pricing
- Merchandised new stock to appeal to customers, grab attention and drive sales
- Unloaded arriving product stock and moved to store display areas
- Inspected merchandise for quality and arranged proper display location on floor
- Greeted, serviced and thanked all customers
Cleaner
Busy Bee Cleaning Corp.
12.2014 - 12.2014
- Used shovels to move snow and ice out of MetLife Stadium
- Worked with team of 12 to ensure efficient and strategic removal of snow and ice
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
- Used time management and efficient cleaning methods to meet deadlines
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Maintained team safety by controlling traffic around and within site
Team Member
Toys R Us
10.2013 - 01.2014
- Unloaded packages with care and placed in proper staging area
- Loaded packages onto pallets and into staging areas as directed
- Sorted and properly arranged items
- Assisted other team members in navigating large loads
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand
- Blocked and faced products on displays and shelves in accordance with company policy
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Checked and pulled over 75 defective or expired products from shelves
- Maintained effective team member communication
- Hauled toys and games from stock, placed on correct store shelves
- Removed all boxes and related trash from sales floor and processed through compactors
Education
GED -
Medgar Evers College of The City University of New York
Brooklyn, NY04.2012
Skills
- Merchandising expertise
- Stocking and replenishing
- Proficient in Manual and electric pallet jack
- Heavy lifting
- Product and service sales
- Customer relationships
- Money handling
- Exceptional time management skills
- Warehousing functions
- Order fulfillment
Timeline
Venue Operations Supervisor
Pier Sixty
03.2023 - Current
Assistant Manager
Family Dollar
04.2020 - 09.2020
Senior Technician/Retail Sales Associate
NYC IRepair
06.2017 - 06.2023
Cleaner
Busy Bee Cleaning Corp.
12.2014 - 12.2014
Team Member
Toys R Us
10.2013 - 01.2014
Tech Expert
Staples
05.2013 - 06.2017
Team Member
Premium Retail Services
01.2013 - 05.2015
GED -
Medgar Evers College of The City University of New York