Summary
Overview
Work History
Education
Skills
Poshmark.com
Timeline
Generic

Kara Cox

Rockford,IL

Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Operations Team Member

Target
Dekalb, IL
10.2016 - 10.2019
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise
  • Operated RF scanners to track merchandise and verify contents of containers

Customer Service Coordinator

Expert Global Communications
Rockford, IL
01.2015 - 08.2016
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Increased customer satisfaction ratings by quickly and accurately solving problems

Education

Associate of Arts - Liberal Arts

Rock Valley College
Rockford, IL
06.2018

High School Diploma -

Jefferson High School
Rockford
06.1997

Skills

  • Product upselling
  • Credit card processing
  • Payment collection
  • Retail merchandising
  • Refund handling
  • Cash register operations
  • Currency counting
  • Cash register skills
  • Inventorying products
  • Order taking
  • Multi-tasking ability
  • Basic math skills
  • Heavy lifting
  • Store merchandise stocking
  • Bagging and packaging
  • Merchandising expertise

Poshmark.com

I have been a seller on Poshmark for 5+ years and enjoy interacting with my customers online. I update inventory regularly and photograph merchandise along with providing information on products and answering questions pertaining to my products in a timely manner.

Timeline

Operations Team Member

Target
10.2016 - 10.2019

Customer Service Coordinator

Expert Global Communications
01.2015 - 08.2016

Associate of Arts - Liberal Arts

Rock Valley College

High School Diploma -

Jefferson High School