Anastasia Polito

Part time Internship

Scheduling Social Media Calendars for Clients
Creating Graphics
Managing Client Accounts
Content Creations
Influencer Relations
Scheduling meetings for CEO
Event Planning
Client Relations

• Oversee the complete RMA process through SAP, ensuring the issuance of accurate RMA numbers and maintaining comprehensive documentation.
• Conduct in-depth research to locate RMA numbers, providing essential support to field technicians and customers.
• Maintain proactive communication with field technicians and customers, offering guidance and support throughout the RMA process.
• Proficiently generate new orders and update existing ones in SAP, demonstrating meticulous attention to detail.
• Create and manage repair and maintenance orders for medical devices in response to requests from field technicians
• Successfully closed out over 10,000 field action serial numbers in SAP, demonstrating a meticulous approach to research and record-keeping.
• Solely managed the mailbox of orders, showcasing efficiency and organizational skills in handling a high volume of tasks.

• Adapt to following different office’s workflow and procedures to ensure maximum efficiency
• Inputting data into excel sheets to accurately measure end of week projections
• Accurately update daily reports using Excel
• Support teams with various administrative tasks
• Welcome patients and visitors, and answer or refer to inquiries
• Monitor office expenditures and handle all office contracts
• Perform bookkeeping activities and update accounting system
• Verify commercial, workers comp and no fault insurances
• Answered minimum of 75 calls and increased sales by 10%

• Updated records to include patient registration, changing or imputing data to Medical Records as directed
• Created engaging content to keep social media channels updated and on brand.
• Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
• Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
• Answered large call volume phone calls
• Maintained accurate medical records and file charts per clinic procedure
• Interacted with patients to collect and verify insurance information and maintain up to date invoices