Andre Smith
Ft. Washington,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Senior Manager, EEO
Federal Reserve Board of Governors
Washington, DC
04.2009 - 11.2025
- Guided team of 6 employees by setting goals and objectives, assigning tasks, and monitoring performance to enhance team effectiveness.
- Managed federal EEO complaint process from intake through final disposition, including counseling, alternative dispute resolution, investigations, acceptance letters, final agency actions, and negotiated settlements in line with EEOC laws, directives, and case law.
- Established and maintained EEO an EEO compliance program to ensure adherence to regulations.
- Analyzed EEO complaint data and trends to identify systemic issues and guide projects and solutions that address recurring concerns.
- Created and implemented targeted training and process improvements for EEO, contributing to a reduction in EEO complaints.
- Developed and delivered clear guidance, briefings, and instructional materials to senior leadership and management officials.
EEO Specialist
National Institutes of Health, NIH
Rockville, MD
08.1997 - 04.2009
- Helped management understand EEO program requirements, program impacts, and mission alignment.
- Handled EEO counseling for complex individual and class complaints.
- Resolved complex EEO counseling matters involving individual and class complaints.
- Advised management at all levels on EEO program requirements, program implications, and mission support needs.
- Compiled and reviewed statistical data to track EEO program progress.
- Analyzed statistical data to assess EEO program progress.
- Supported EEO program evaluation through statistical data analysis and progress reviews.
- Built management understanding of EEO program requirements and mission impact through targeted advisory support.
- Tracked requests, approvals, and follow-up actions tied to NIH initiatives.
- Maintained compliance records in line with federal policies and institute procedures.
- Serve as Associate Ombudsman on 3-year detail with NIH Ombudsman Office, providing confidential advice, informal conflict resolution, communication facilitation, and coaching on issues including agency policies and practices, conflicts with supervisors, colleagues, mentors, authorship disputes, workplace climate concerns, bullying or harassment issues, and other employee concerns.
Education
Master of Public Administration - Public Administration
Kentucky State University
Frankfort. KY09-1996
Bachelor of Arts - Philosophy
The University of The State of NY-Regents College
Albany, NY06-1992
Philosophy
Howard University
Washington, DCSkills
- Compliance management
- Policy development
- Statistical analysis
- Data analysis
- Workplace mediation
- Mediation strategies
- Stakeholder advising
- Strategic communication
- Leadership experience
- Written communication
Certification
- Certificate - Duke University Law School /Program on Negotiation and Dispute Resolutionn
Timeline
Senior Manager, EEO
Federal Reserve Board of Governors
04.2009 - 11.2025
EEO Specialist
National Institutes of Health, NIH
08.1997 - 04.2009
Master of Public Administration - Public Administration
Kentucky State University
Bachelor of Arts - Philosophy
The University of The State of NY-Regents College
Philosophy
Howard University