Andre Stuckey
Summary
A dynamic and adaptable professional with a successful healthcare background, poised to make a significant impact in the cybersecurity industry. Focused on finding innovative solutions, I am eager to transition and enhance my skills in cybersecurity. Drawing from a proven history of meticulous attention to detail within healthcare, I aim to contribute effectively to the dynamic challenges of the cybersecurity field. Committed to continuous learning and development, I strive for excellence in every aspect of a cybersecurity role.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Penn Presbyterian Hospital
03.2020 - Current
- Orchestrated the seamless preparation and delivery of 60+ medication orders per day with an exceptional 99.5% accuracy rate; demonstrated meticulous attention to detail and unwavering commitment to maintaining high standards of patient care
- Conduct Quality Assurance inspections on narcotics and controlled substances, resulting in a 100% compliance with regulatory standards during routine audits
- Successfully operate and troubleshoot complex medical technology, including the Epic system, Swisslog medication dispenser, contributing to a 15% reduction in dispensing errors
- Train new pharmacy staff on protocols and procedures, achieving a 90% adherence to standard operating procedures among trainees.
Specialty Pharmacy Representative
Thomas Jefferson University Hospital
10.2019 - 03.2020
- Managed 40-50 inbound and outbound communications related to high-cost medications, honing strong interpersonal and problem-solving abilities
- Documented and organized patient information systematically, emphasizing meticulous record-keeping and data management
- Conducted follow-up calls to address patient concerns and improve medication adherence, showcasing communication and customer experience skills
- Explained complex insurance coverage to patients, demonstrating the ability to translate technical information into layman's terms.
Pharmacy Network Management Specialist
PerformRx
10.2018 - 09.2019
- Served as a primary escalation point, successfully resolving an average of 20 pharmacy and network claim issues per week, showcasing strong problem-solving skills
- Executed and diligently managed pharmacy contracts, ensuring accuracy and compliance
- Reviewed and adjusted pharmacy claims, achieving a significant reduction in claim discrepancies through a detail-oriented approach to claim adjudication
- Established and maintained relationships with over 50 pharmacies, leading to a 25% increase in network participation
- Consulted on state and insurance plan regulations, demonstrating a deep understanding of complex regulations and contributing to the development of regulatory compliance strategies
- Collaborated with AmeriHealth Caritas, one of the leading healthcare companies, to streamline communication channels, resulting in a 30% improvement in issue resolution time.
Pharmacy Call Center Technician
PerformRx
10.2016 - 10.2018
- Delivered excellent customer service through inbound calls, consistently achieving a customer satisfaction rating of 90% or above
- Collaborated with clinical pharmacists to resolve an average of 15 complex issues daily, showcasing strong troubleshooting and problem-solving skills
- Proactively identified and implemented process improvements in collaboration with the team, resulting in a 20% reduction in call escalation rates
- Implemented and carefully managed pharmacy contracts, showcasing a keen focus on detail
- Successfully reduced rejected pharmacy claims by 25% through proactive identification of root causes and implementation of preventive measures.
Education
High School Diploma -
Academy at Palumbo
Philadelphia, PA06.2011
Skills
- Information Security
- IT Security Operations
- Network Security
- Security Controls and Frameworks
- Intrusion Detection
- Incident Response
- Security Information and Event Management (SIEM)
- IPS/IDS (Intrusion Prevention System/Intrusion Detection System)
- Vulnerability Management
- Troubleshooting
- Communication
- Critical Thinking
- Collaboration
- Adaptability
- Regulatory Compliance
Affiliations
- CompTIA, Security+ Certified, 09/01/23, Present
- Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician, 12/01/15, Present
- Splunk, Core Certified User, 11/01/23, Present
- AWS, Cloud Practitioner Certification, 12/01/23
Systems/Programs
- Splunk
- AWS (Amazon Web Services)
- Linux
- Windows
Coursework
- Windows Server 2019: Manage, Monitor, and Maintain Servers
- Securing Windows Server 2019
- Unix Essential Training
- Windows 10: Administration
- Cybersecurity Foundations
- Ethical Hacking: Introduction to Ethical Hacking
Timeline
Pharmacy Technician
Penn Presbyterian Hospital
03.2020 - Current
Specialty Pharmacy Representative
Thomas Jefferson University Hospital
10.2019 - 03.2020
Pharmacy Network Management Specialist
PerformRx
10.2018 - 09.2019
Pharmacy Call Center Technician
PerformRx
10.2016 - 10.2018
High School Diploma -
Academy at Palumbo
Similar Profiles
Aisha PeeleAisha Peele
Registrar at Penn Presbyterian HospitalRegistrar at Penn Presbyterian Hospital
Melissa AvellinoMelissa Avellino
Sterile Processing Technician at Penn Presbyterian HospitalSterile Processing Technician at Penn Presbyterian Hospital
Anna ReedAnna Reed
University of Pennsylvania ABSN Clinical Rotations at Belmont BHU & Penn Presbyterian HospitalUniversity of Pennsylvania ABSN Clinical Rotations at Belmont BHU & Penn Presbyterian Hospital
LaShawn BrothersonLaShawn Brotherson
Pharmacy Technician/Pharmacy Technician Trainee at WalgreensPharmacy Technician/Pharmacy Technician Trainee at Walgreens
VANESSA L. HATCHERVANESSA L. HATCHER
Certified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty PharmacyCertified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty Pharmacy