Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Timeline
Generic

Andre Summerall

Margate,FL

Summary

Seasoned restaurant manager with 5 years experience in customer service positions, looking to make a switch into customer support.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Pappadeaux Seafood Kitchen
Atlanta, GA
08.2021 - 03.2025
  • Monitored revenue and expenditure on a daily, weekly and monthly basis to maximize profitability.
  • Responsible for the hiring and on-boarding process as well as the interviewing and training of staff.
  • Managed a team of 70 front-of-house and back-of-house employees.
  • Oversaw compliance with all relevant laws, standards and regulations.
  • Implemented upselling tactics which helped increase sales for the restaurant by 15%
  • Adhered to all health department regulations regarding food storage and preparation.

Student Loan Debt Collector

RFGI
Sycamore, IL
01.2017 - 01.2020
  • Managed a portfolio of over 300 accounts, assisting borrowers in resolving past due student loan balance through payment plans and loan consolidation program.
  • Maintained detailed records and documentation using CRM systems, streamlining communication and follow-ups.
  • Negotiated repayment solutions in compliance with federal and private loan regulations

Insurance Verifier

Health Solutions One
Sunrise, FL
11.2015 - 01.2017
  • Provide clear and concise documentation of all calls and benefits information into the current billing system.
  • Experience in medical billing, medical insurance verification, managed care and/or patient registration required.
  • Documented an average of 40+ customer interactions by navigating multiple systems and assisted cross-functionally with any issues to deliver high-quality customer service.

Education

Associate of Science -

Collin College
Frisco, TX
01.2017

Skills

  • Problem Resolution
  • Customer Service
  • Team Leadership
  • Relationship Building
  • Data Management
  • Employee training
  • Scheduling management
  • Time management

Personal Information

Title: Restaurant Manager

Timeline

Restaurant Manager

Pappadeaux Seafood Kitchen
08.2021 - 03.2025

Student Loan Debt Collector

RFGI
01.2017 - 01.2020

Insurance Verifier

Health Solutions One
11.2015 - 01.2017

Associate of Science -

Collin College
Andre Summerall