Seasoned restaurant manager with 5 years experience in customer service positions, looking to make a switch into customer support.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Pappadeaux Seafood Kitchen
Atlanta, GA
08.2021 - 03.2025
Monitored revenue and expenditure on a daily, weekly and monthly basis to maximize profitability.
Responsible for the hiring and on-boarding process as well as the interviewing and training of staff.
Managed a team of 70 front-of-house and back-of-house employees.
Oversaw compliance with all relevant laws, standards and regulations.
Implemented upselling tactics which helped increase sales for the restaurant by 15%
Adhered to all health department regulations regarding food storage and preparation.
Student Loan Debt Collector
RFGI
Sycamore, IL
01.2017 - 01.2020
Managed a portfolio of over 300 accounts, assisting borrowers in resolving past due student loan balance through payment plans and loan consolidation program.
Maintained detailed records and documentation using CRM systems, streamlining communication and follow-ups.
Negotiated repayment solutions in compliance with federal and private loan regulations
Insurance Verifier
Health Solutions One
Sunrise, FL
11.2015 - 01.2017
Provide clear and concise documentation of all calls and benefits information into the current billing system.
Experience in medical billing, medical insurance verification, managed care and/or patient registration required.
Documented an average of 40+ customer interactions by navigating multiple systems and assisted cross-functionally with any issues to deliver high-quality customer service.