Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Andre Summerall

Margate,Florida

Summary

Seasoned restaurant manager with 5 years experience in customer-centered positions, looking to make a switch into customer support.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Pappadeaux Seafood Kitchen
Atlanta, GA
08.2021 - 03.2025
  • Monitored revenue and expenditure on a daily, weekly and monthly basis to maximize profitability.
  • Responsible for the hiring and on-boarding process as well as the interviewing and training of staff.
  • Managed a team of 70 front-of-house and back-of-house employees.
  • Oversaw compliance with all relevant laws, standards and regulations.
  • Implemented upselling tactics which helped increase sales for the restaurant by 15%

Student Loan Debt Collector

RFGI
Sycamore, IL
01.2017 - 02.2020
  • Oversaw portfolio exceeding 300 accounts, aiding borrowers in addressing overdue student loan balances through payment plans.
  • Streamlined communication processes by maintaining detailed CRM records.
  • Facilitated repayment solutions adhering to federal and private loan regulations.

Insurance Verifier

Health Solutions One
Sunrise, FL
11.2015 - 01.2017
  • Entered accurate records of calls and benefits into billing software
  • Extensive experience in handling medical billing and insurance processes.
  • Utilized multiple systems to document customer interactions and ensure exceptional service delivery.

Education

Associate Of Arts And Sciences -

Collin College
Frisco, TX
08.2014

Skills

  • Problem Resolution
  • Customer Service
  • Team Leadership
  • Relationship Building
  • Data Management
  • Leadership
  • Employee training
  • Schedule management
  • Time management

Timeline

Restaurant Manager

Pappadeaux Seafood Kitchen
08.2021 - 03.2025

Student Loan Debt Collector

RFGI
01.2017 - 02.2020

Insurance Verifier

Health Solutions One
11.2015 - 01.2017

Associate Of Arts And Sciences -

Collin College
Andre Summerall