Andre Taylor
Pearland,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Forklift Operator
Ironwood Connection
12.2023 - Current
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Sales Associate
Cricket Wireless
05.2021 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Delivery Driver
Colonial Logistics.
01.2020 - 05.2021
- Responsible- Excelled in delivering over 200 packages per day, consistently exceeding customer expectations and upholding timely commitments
- Ranked among the top 15% of drivers for exceptional performance, reflecting a commitment to providing outstanding customer service
- Displayed strong time management capabilities, consistently meeting delivery deadlines to enhance customer satisfaction and operational efficiency
- Upheld meticulous attention to detail, ensuring accurate package handling and documentation to prevent errors in customer orders
- Demonstrated effective problem-solving skills, promptly resolving any delivery challenges to maintain a seamless customer experience.
Customer Service Sales Representative
Louisiana One Call
08.2017 - 01.2020
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Associate/Forklift Operator
Lowe's
03.2015 - 03.2017
- Provided exceptional customer service as a CSA, promptly addressing inquiries, and resolving issues to ensure positive customer experiences
- Effectively communicated with customers to understand their needs, demonstrating strong active listening skills and tailoring solutions accordingly
- Leveraged a unique combination of customer service expertise and forklift operation skills to efficiently assist customers and fulfill their requests
- Demonstrated versatility by seamlessly transitioning between customer service responsibilities and forklift operation, contributing to a well-rounded skill set
- Maintained a customer-centric approach at all times, consistently going the extra mile to ensure customer satisfaction and cultivate strong relationships.
Education
Diploma -
McKinley HS
Baton Rouge, LA06.2011
Skills
- Remote Communication
- Problem Solving
- Multi-Channel Support
- Active Listening
- Time Management
- Technical Troubleshooting
- Product Knowledge
- Data Entry
- CRM Systems
- Conflict Resolution
- Product Sales
Timeline
Forklift Operator
Ironwood Connection
12.2023 - Current
Sales Associate
Cricket Wireless
05.2021 - 12.2023
Delivery Driver
Colonial Logistics.
01.2020 - 05.2021
Customer Service Sales Representative
Louisiana One Call
08.2017 - 01.2020
Customer Service Associate/Forklift Operator
Lowe's
03.2015 - 03.2017
Diploma -
McKinley HS