Shantel Smith
Bronx
Summary
Dynamic entrepreneur with a proven track record in eCommerce and event management, successfully founding Love Amethyst Rose. Leveraged consultative sales skills at Macy's to enhance customer relationships and drive retention. Expert in CRM and issue resolution, ensuring seamless customer experiences and fostering loyalty through effective communication and strategic operations.
Overview
20
20
years of professional experience
Work History
Founder and Operator
Love Amethyst Rose eCommerce and Experiential Brand
01.2019 - Current
- Founded and operate a customer-driven eCommerce brand and produce in-person events.
- I manage the full customer journey from initial inquiry and purchase through fulfillment, issue resolution, follow up and retention.
- Serve as primary point of contact for customers via email, direct messages, and event platforms, ensuring timely communication and support.
- I plan and host live events managing registration, ticketing, on site experience and post event communication.
- Balance remote operations with live execution to foster strong customer relationships and encourage repeat engagement.
Jewelry Sales Specialist
Macy's
White Plains
11.2015 - 05.2017
- Consultative jewelry sales, high value transactions and personalized customer support.
- Assisted customers in selecting jewelry based on preferences and occasions.
- Educated clients about jewelry features, care, and maintenance techniques.
- Maintained an organized display of jewelry to enhance visual appeal.
- Handled customer inquiries and resolved issues professionally and promptly.
- Managed inventory by restocking items and tracking product availability.
- Processed sales transactions accurately and efficiently, including cash handling and credit card processing.
Men's Suit Sales Associate
Retail Apparel Environment
New York
05.2016 - 08.2016
- Provided personalized service for suit selection, sizing, and styling to enhance customer satisfaction.
- Resolved customer complaints professionally to maintain positive relationships and ensure repeat business.
- Worked with fellow sales team members to achieve group targets.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier Supervisor
Rye Playland
Rye
01.2011 - 01.2014
- Supervised high-volume cashier operations, ensured transaction accuracy, and addressed customer issues.
- Supervised daily cash handling procedures and ensured accuracy of transactions.
- Trained new cashiers on register operations and customer service protocols.
- Managed staff scheduling to maintain optimal coverage during peak hours.
Billing Administrator
St Luke's Roosevelt Hospital
New York
01.2006 - 12.2006
- Managed insurance documentation and conveyed benefits effectively to staff, ensuring understanding and compliance.
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Coordinated insurance verification and eligibility checks for timely billing.
- Managed monthly billing statements and ensured accuracy of patient accounts.
Education
B.A. - Philosophy, Politics & Law
Binghamton University
Vestal, NY01.2013
High School Diploma -
Bronx School For Law, Government & Justice
The Bronx, NYSkills
- Customer support and success
- Remote communication
- Email and phone correspondence
- Chat support
- Customer lifecycle management
- Business operations
- Entrepreneurship
- Consultative sales
- Issue resolution
- Customer retention
- CRM proficiency
- Sales strategy
- Event planning
- eCommerce operations
- Team leadership
- Inventory management
- Communication skills
- Time management
- Customer relationship management
- De-escalation techniques
- Customer relations
- Building rapport
- Process optimization
- Merchandise upselling
- Multitasking and organization
Why This Experience Matters
- Direct experience owning and operating a customer-driven business
- Deep understanding of customer needs from both service and business perspectives
- Proven ability to manage customers, operations, and experiences independently in remote and in-person environments
Timeline
Founder and Operator
Love Amethyst Rose eCommerce and Experiential Brand
01.2019 - Current
Men's Suit Sales Associate
Retail Apparel Environment
05.2016 - 08.2016
Jewelry Sales Specialist
Macy's
11.2015 - 05.2017
Cashier Supervisor
Rye Playland
01.2011 - 01.2014
Billing Administrator
St Luke's Roosevelt Hospital
01.2006 - 12.2006
B.A. - Philosophy, Politics & Law
Binghamton University
High School Diploma -
Bronx School For Law, Government & Justice