Andre Thompson
Mount Airy,NC
Summary
Dynamic professional with a proven track record in operations management and customer relationship building, demonstrated at 50 Shades Of Work LLC and other key roles. Excelled in enhancing business operations and achieving over 100% of sales quotas at Results Of Galax. Skilled in quality control and staff training, I bring a strong work ethic and a goal-oriented approach to drive success.
Developed key operational and managerial skills in fast-paced business environment, seeking to transition into new field. Strong problem-solving and decision-making abilities, with focus on optimizing processes and driving efficiency. Ready to bring fresh perspective and transferable skills to new career path.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
50 Shades Of Work LLC
Mount Airy, NC
01.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Wash Bay Attendant
Golding Transportation
Dobson, NC
05.2019 - 01.2020
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Upheld strict safety standards when operating heavy machinery such as pressure washers or steam cleaners, minimizing risk of injury or damage to property.
Spray Foam Applicator
DFA
Mount Airy, NC
03.2018 - 05.2019
- Optimized equipment performance by conducting regular maintenance checks, cleaning nozzles, hoses, and other components as necessary.
- Performed accurate measurements of spaces requiring insulation using measuring tapes, laser distance meters, or other appropriate tools as needed.
- Developed strong client relationships through clear communication about project timelines, expectations, and potential challenges.
- Contributed to the company''s reputation for excellence by consistently receiving positive feedback from clients about the quality of workmanship and overall service experience provided.
Lamination Technician Lead
NCFI
Mount Airy, NC
02.2015 - 02.2018
- Applied lamination techniques to enhance product durability.
- Maintained equipment for optimal lamination efficiency.
- Collaborated with team to achieve production goals.
- Inspected finished products to ensure quality standards.
- Conducted routine maintenance on machinery to prevent downtime.
- Improved production workflow by organizing materials effectively.
- Assisted in training new technicians to uphold company standards.
- Coordinated with supervisors to meet daily production targets.
- Ensured compliance with safety protocols to maintain a safe work environment.
Inbound Sales Representative
Results Of Galax
Galax, VA
05.2012 - 02.2015
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
- Exceeded productivity targets and sales goals by [Number]%.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Education
High School Diploma -
North Surry High School
Mount Airy, NC05-1999
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Operations oversight
- Strong work ethic
- Proper equipment handling
- Reliability and punctuality
- Efficient cleaning techniques
- Spray foam application
- Waste disposal
- Job site organization
- Chemical handling
- Lamination processes
- Quality control
- Material handling
- Precision measuring
- Safety compliance
- Machine operation
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Data entry skills
Accomplishments
Kawneer Certified Master of Fabrication and Installation pf Storefront, Entrance and Curtain Wall Systems.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
Kawneer Certified Completion and Mastering of Fabrication and Installation of Storefront, Entrance and Curtain Wall Systems.
Languages
English
Full Professional
Timeline
Owner/Operator
50 Shades Of Work LLC
01.2020 - Current
Wash Bay Attendant
Golding Transportation
05.2019 - 01.2020
Spray Foam Applicator
DFA
03.2018 - 05.2019
Lamination Technician Lead
NCFI
02.2015 - 02.2018
Inbound Sales Representative
Results Of Galax
05.2012 - 02.2015
High School Diploma -
North Surry High School