Andre Turner
New York,NY
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Black Veterans For Social Justice
The Bronx, NY
04.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
Residential Aide
Black Veterans For Social Justice
The Bronx, NY
05.2023 - 04.2024
- Assisted residents with daily living activities such as bathing, dressing, and grooming.
- Provided companionship to elderly residents by engaging in conversation and recreational activities.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Observed signs of potential health issues and reported them to supervisor immediately.
- Performed basic first aid when needed or requested.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Provided emotional support and encouragement to residents facing physical or mental challenges.
- Organized social events for residents such as movie nights, game nights.
- Intervened during conflicts between residents while maintaining a calm demeanor.
Youth Counselor
Lincoln Hall Boys Haven
Somers, NY
01.2018 - 01.2022
- Provided individual, group, and family counseling services to youth.
- Facilitated psychoeducational workshops on topics such as anger management, communication skills, and problem solving.
- Conducted assessments to identify mental health needs of youth.
- Developed individualized treatment plans based on assessment results.
- Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
- Educated families about available community resources for their children's needs.
- Provided crisis intervention services in emergency situations.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Assisted clients in developing coping strategies for managing stressors.
- Helped clients develop social skills needed for successful interactions with peers.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Engaged in regular supervision sessions with program managers and supervisors to review cases and update clinical practice methods.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
Driver
Vancouver Dog Training
New York, NY
06.2016 - 03.2018
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to specified destinations safely and on-time.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Reported any vehicle malfunctions or accidents immediately to management.
- Completed necessary paperwork and documentation for deliveries.
- Adapted to changing routes or schedules as required by the employer.
- Kept accurate records of deliveries and customer signatures.
Moving Truck Driver
Empire Movers
The Bronx, NY
03.2014 - 06.2017
- Checked and maintained the truck for safe operation, including tires, lights, brakes, gas, oil and water.
- Loaded furniture and boxes onto moving truck in a secure manner to prevent damage during transit.
- Unloaded furniture and boxes from the truck at destination point according to customer instructions.
- Maintained all necessary paperwork such as vehicle logs, trip reports, records of cargo deliveries and other documents related to the job duties.
- Inspected trucks before and after trips to ensure that mechanical items are in good working order.
- Provided excellent customer service by responding promptly to inquiries or complaints regarding shipments.
- Verified accuracy of shipping manifests against actual goods loaded on the truck prior to departure from origin point.
- Performed pre-trip inspections of vehicles according to company policy before departing for destinations.
- Filled out driver's log book accurately recording hours worked, miles driven and rest periods taken.
- Conducted daily maintenance checks on the truck such as checking fluid levels and tire pressure.
- Delivered cargo in a timely manner ensuring it is handled carefully throughout transit.
- Adhered strictly to Department of Transportation regulations regarding load limits, speed limits and hours of service requirements.
- Maintained cleanliness inside cab area as well as outside trailer area at all times.
- Stored cargo securely using appropriate tie-down straps or other securing devices.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
Education
GED -
Smithfield
State College, PA10-2011
Apex Technical School
Long Island City, NYSkills
- Marketing
- Maintenance Planning
- Contract Management
- Program Administration
- Document Control
- Process Improvement
- Performance monitoring
- Organizational Management
- Employee Motivation
- Schedule oversight
- Staff Training
- Operations Monitoring
- Customer Service
- Logistics Oversight
- Workflow Optimization
- Performance reporting
- Incidents management
- Maintaining Compliance
- Quality Assurance Controls
Certification
- Red Cross CPR Training
- Mandated Reported Training
- Crisis Intervention Training
- F-80 Certification
References
References available upon request.
Timeline
Residential Aide
Black Veterans For Social Justice
05.2023 - 04.2024
Operations Manager
Black Veterans For Social Justice
04.2023 - Current
Youth Counselor
Lincoln Hall Boys Haven
01.2018 - 01.2022
Driver
Vancouver Dog Training
06.2016 - 03.2018
Moving Truck Driver
Empire Movers
03.2014 - 06.2017
- Red Cross CPR Training
- Mandated Reported Training
- Crisis Intervention Training
- F-80 Certification
GED -
Smithfield
Apex Technical School
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