Andre Wells
Pataskala,OH
Summary
Dynamic security professional with a proven track record at Securitas Security Services, excelling in incident reporting and access control. Recognized for superior customer service and effective relationship management, ensuring safety and satisfaction. Adept at utilizing CCTV surveillance to enhance security measures while training staff to uphold organizational standards.
Overview
20
20
years of professional experience
Work History
Security Officer
Securitas Security Services
New Albany, OH
04.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols to identify potential hazards and maintain order.
- Prepared detailed incident reports documenting events and actions taken.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Enforced company policies and procedures to uphold organizational standards.
- Assisted in training new security personnel on protocols and systems.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Delivery Driver
Amazon Flex
Columbus, OH
06.2019 - 08.2024
- Navigated routes efficiently to ensure timely delivery of packages.
- Operated delivery vehicle while adhering to safety regulations and policies.
- Managed package inventory, ensuring accurate tracking and organization.
- Communicated effectively with customers to enhance service satisfaction.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Carpet Cleaner
On Point Carpet Cleaning
Columbus, OH
02.2017 - 08.2022
- Operated advanced carpet cleaning machinery to restore and maintain flooring quality.
- Assessed customer needs to recommend appropriate cleaning solutions and techniques.
- Executed spot treatment processes for stains, ensuring optimal results on various carpet types.
- Maintained safety protocols while handling chemicals and equipment during cleaning tasks.
Uber Partner
Uber
Columbus, OH
10.2016 - 03.2017
- Delivered high-quality customer service during rides, ensuring passenger satisfaction and safety.
- Managed ride requests efficiently, optimizing routes for timely arrivals.
- Assisted drivers with navigation and app usage to enhance operational efficiency.
- Resolved rider issues effectively, contributing to improved overall service quality.
Customer Service Representative
Iqor
New Albany, OH
09.2015 - 03.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Processed orders, returns, and exchanges while ensuring compliance with company policies.
- Educated customers on product features and services to promote informed decision-making.
- Monitored service metrics to identify areas for performance improvement and implement solutions.
Warehouse Worker
Kelly Services
Groveport, OH
05.2010 - 01.2014
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Conducted inventory counts, ensuring accurate stock levels and minimizing discrepancies.
- Assisted in loading and unloading shipments, adhering to safety protocols.
- Organized storage areas for optimal space utilization and accessibility of products.
Collections Agent
NCO Financial Systems
04.2012 - 03.2013
- Conducted negotiations with clients to establish payment plans and resolve outstanding debts.
- Managed customer accounts to ensure timely payments and reduce delinquency rates.
- Utilized collection software to track account statuses and document interactions effectively.
- Provided exceptional customer service by addressing inquiries and resolving disputes promptly.
- Collaborated with team members to develop strategies for improving collection processes.
- Analyzed account data to identify trends and recommend solutions for increased efficiency.
Crew Member
Wendy's
09.2005 - 03.2009
- Prepared and served food items according to quality standards.
- Operated kitchen equipment with safety protocols in mind.
- Assisted in maintaining cleanliness and organization of work areas.
- Provided friendly customer service, addressing inquiries and complaints promptly.
Education
High School Diploma - Culinary
Northland HS
Columbus, OHSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
- Physical fitness
- Access control
- Relationship building and management
- Staff management
Timeline
Security Officer
Securitas Security Services
04.2025 - Current
Delivery Driver
Amazon Flex
06.2019 - 08.2024
Carpet Cleaner
On Point Carpet Cleaning
02.2017 - 08.2022
Uber Partner
Uber
10.2016 - 03.2017
Customer Service Representative
Iqor
09.2015 - 03.2016
Collections Agent
NCO Financial Systems
04.2012 - 03.2013
Warehouse Worker
Kelly Services
05.2010 - 01.2014
Crew Member
Wendy's
09.2005 - 03.2009
High School Diploma - Culinary
Northland HS