Frankie Williams
Atlanta,GA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
COORDINATOR
AD Williams Laboratories
Decatur, GA
07.2012 - 11.2024
- Facilitated clinical trials in accordance with GCP guidelines and Physician Investigator
- Managed all fiduciary responsibilities to each approved pharmaceutical or prosthetic study.
Spa Concierge/Retail Advisor
Marriott International - St Regis
Atlanta, GA
10.2020 - 02.2024
- Provides stellar customer service to create a sense of respite and personal attention
- Makes recommendations based on the knowledge of the city, the products, restaurants, and events
- Produces sales and service reports submitted to the executive administration
- Exhibits leadership to the department team
- Successful in procuring retail sales and service bookings to create the end of day sales whilst meeting and exceeding monthly target financial goals
- Consistently reaches 15% of total/gross monthly revenue for the spa
- The leading retail sales expert in the luxury international skin and body products sold in the spa
- The spa has an average monthly gross revenue of $140K.
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
- Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
OFFICER LOSS PREVENTIONS
Marriott International - Ritz-Carlton
Atlanta, GA
02.2019 - 08.2020
- Responsible for the protocol and methods of risk management, mishap resolutions, safety and security of employees, guests, vendors and assets of a 444-room, luxury international brand hotel in downtown Atlanta
- Initiates the many transferable skills to create client relations
- Engages and creates relationships with diverse customers, internal and external, while delivering legendary service excellence
- Able to resolve problems effectively and reduce liability for the company
- Authors daily written communication and reports to the Executive Management
- Perfecting a keen eye view of operational and environmental details for the care, comfort and refined ambience for our guest.
SALES AGENT
New York Life Insurance Co.
Atlanta, GA
07.2017 - 01.2019
- Managed average of 6-10 clients per week, to provide financial guidance and planning of life insurance needs
- Utilized the Salesforce system to record my daily activity of contacts from prospecting to approach, preparation, and presentation to the close of a sale
- Sales of the financial tools to a clientele which ranged up to over $100 million in net-worth
- Concentration in fiduciary suitability for short and long term legacy
- Clients ranged from individual, families and businesses
- Maintained long-term relationships with clients, even after the purchasing decisions were completed
- Established myself as a valued resource for many family or business needs.
DIRECTOR
Legacy OB/GYN
Decatur, GA
05.2012 - 11.2014
- Restructured medical practice to stay relevant to changes in the field
- Increased revenue by 35% year-over-year by managing controllable costs while overseeing the staff employees of 11 employees
- Daily professional managerial interaction and correspondence to Federal, State and medical insurance agencies.
Director of Operations/Business Owner
Enpointe' Spa & Salon
Decatur, GA
07.2000 - 07.2009
- Executed the opening and operation of a boutique spa, managing all aspects of the sales and business model, to include: fiscal overseeing of all P & Ls, hiring, training and retention of staff, sales & marketing strategy, continuous launch of relevant luxury line products (Germany, Australia, France and Switzerland) and services
- Built a strong control environment to maximize profits that grew from the opening to a $650K annual business
- Received honorable recognition in major publications, such as Oprah Magazine and Jezabel Magazine.
Education
Bachelor of Science - Health Information Systems
Clark (College) Atlanta University
Skills
- Business Administration
- Project Management
- Contract Management
- Recordkeeping
- Resource Allocation
- Document Management
- Financial Management
- Scheduling and calendar management
- Discretion and Confidentiality
- Professional Networking
- Relationship Building
- Customer Service
- Strategic Planning
- Operations Management
Affiliated Organizations
- Westside Volunteer Corps/Chick-fil-A Foundation
- Investments in School Facilities (Board Member/Present)
- Atlanta Public Schools
- International Spa Association (ISPA)
- National Sales Network
- Georgia Golf Association
Volunteer Experience
North Atlanta High School, Atlanta, GA, 07/01/14, 07/01/16, President, Served as board president of the PTSA for a $157 million high school, featured in the London Times 2015., Established vision and mission of the PTSA created and monthly programs and partnerships with the community.
Certification
- Registered Record Administrator
- Clinical Research Coordinator
- Hospitality & Tourism Management
Timeline
Spa Concierge/Retail Advisor
Marriott International - St Regis
10.2020 - 02.2024
OFFICER LOSS PREVENTIONS
Marriott International - Ritz-Carlton
02.2019 - 08.2020
SALES AGENT
New York Life Insurance Co.
07.2017 - 01.2019
COORDINATOR
AD Williams Laboratories
07.2012 - 11.2024
DIRECTOR
Legacy OB/GYN
05.2012 - 11.2014
Director of Operations/Business Owner
Enpointe' Spa & Salon
07.2000 - 07.2009
Bachelor of Science - Health Information Systems
Clark (College) Atlanta University
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