Andre Winstead
Raleigh,NC
Summary
Results-driven Telecom Engineering Management professional with a strong track record in problem-solving and team-building. Demonstrates exceptional organizational skills and punctuality while managing diverse business operations with a focus on efficiency and quality. Proven leader adept at implementing training and monitoring techniques to enhance employee engagement and performance, driving positive organizational change. Core competencies include advanced supervisory abilities, analytical thinking, and customer service excellence.
Overview
26
26
years of professional experience
Work History
Associate Director
Verizon
Cary, NC
03.2023 - Current
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
- Participated actively in decision making processes at a high level within the organization.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed team atmosphere to drive supportive and productive work environment.
Sup-Network Engineering and Operations Tier 2
Verizon
Cary , NC
04.2018 - Current
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Supervisor-Network Engineering and Operations
Verizon
Cary , NC
05.2013 - 04.2018
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lead Spec-Technical Service
Verizon
Cary , NC
04.2010 - 04.2013
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Lead Consultant Network Operations-DXC Support T2
Verizon
Cary, NC
08.1999 - 04.2010
- Determined project deliverables and tasks based on milestone dates and deadlines.
- Identified issues requiring improvement and set processes in place to remedy concerns.
- Implemented technical solutions to support production stages.
- Conducted enterprise capability analysis to identify potential gaps.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ07.2011
Master of Science - Industrial Technology
North Carolina A & T State University
Greensboro, NC05.1999
Bachelor of Science - Electrical Engineering
North Carolina A & T State University
Greensboro, NC05.1993
Skills
- New program installations
- Process improvement
- Conflict resolution
- Idea development and brainstorming
- Emergency response
- Continuous improvement
- Documentation and reporting
- Risk analysis
- Team collaboration and leadership
- Infrastructure updates
- Diagnosing issues
- Teambuilding
- Active listening
Affiliations
- NC A&T Alumni Advisory Board, Darden High School Alumni Hall of Fame Inductee, NC A&T Alumni Band President
- NC A&T State University Alumni Advisory Council
Accomplishments
- Created highly effective new teams that significantly impacted efficiency and improved operations.
- Promote to Global Operations Lead in BOLD of Verizon Employee Resource Group after serving as a Regional Lead.
- CH Darden High School Alumnus of the Year.
Education and Training
other,other,other
References
References available upon request.
Timeline
Associate Director
Verizon
03.2023 - Current
Sup-Network Engineering and Operations Tier 2
Verizon
04.2018 - Current
Supervisor-Network Engineering and Operations
Verizon
05.2013 - 04.2018
Lead Spec-Technical Service
Verizon
04.2010 - 04.2013
Lead Consultant Network Operations-DXC Support T2
Verizon
08.1999 - 04.2010
MBA - Business Administration And Management
University of Phoenix
Master of Science - Industrial Technology
North Carolina A & T State University
Bachelor of Science - Electrical Engineering
North Carolina A & T State University