Andre Wright
Richmond,VA
Summary
Driven IT Specialist with proven skills in hardware and software support, Microsoft 365 administration, and IT risk management. Committed to enhancing IT infrastructure and delivering exceptional end-user support.
Overview
10
10
years of professional experience
Work History
IT Specialist
Integrated Global Services Inc.
03.2025 - Current
- Implemented IT security protocols to safeguard organizational data and enhance system integrity.
- Diagnosed and resolved hardware and software issues, ensuring minimal downtime for end-users.
- Administered & maintained various Microsoft systems (Azure, Intune, Defender, Teams, Exchange)
- Supported end-users through responsive help desk services, promoting overall satisfaction with IT systems.
- Managed onboarding process and assisted with offboarding process.
IT/ Media Specialist
Mt. Gilead FGIM
12.2019 - 11.2024
- Managed It Infrastructure and ensured optimal performance across departments.
- Managed high levels of call flow and responded to technical support needs.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Setup laptops, phones, tablets, projectors, and other A/V equipment one site on a consistent basis.
- Directed and managed the launch of a mobile app.
IT Support Specialist (Contractor)
Capital One
04.2019 - 08.2019
- Managed help desk, assisting customers with ranging service concerns.
- Assisted end-users in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Logged and tracked assignments as they were fulfilled and added.
Superintendent
RMT Construction
02.2016 - 04.2019
- Oversaw daily operations and project schedules to ensure timely completion of construction projects.
- Managed subcontractor performance and compliance with safety regulations on job sites.
- Established strong relationships with clients, ensuring clear communication and satisfaction throughout projects.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Resolved conflicts between staff and customers swiftly and professionally.
Education
High School Diploma -
Benedictine College Prep
Richmond, VASkills
- Hardware & software support
- Microsoft 365 administration
- Used to fast paced environments
- Large amount of help desk experience
- SQL experience
- Data pulling & analytics
- Teamwork & collaboration
- IT risk management
Timeline
IT Specialist
Integrated Global Services Inc.
03.2025 - Current
IT/ Media Specialist
Mt. Gilead FGIM
12.2019 - 11.2024
IT Support Specialist (Contractor)
Capital One
04.2019 - 08.2019
Superintendent
RMT Construction
02.2016 - 04.2019
High School Diploma -
Benedictine College Prep