Chavis Wright
San Marcos
Summary
Dedicated IT Support Specialist with experience in systems administration, technical support, network troubleshooting, workstation deployment, and Active Directory management. Skilled in Windows environments, Cisco networking, cybersecurity principles, encryption technologies, and user support. Certified in encryption security and Agile project management, with a proven ability to troubleshoot technical issues, support end users, and contribute to secure and efficient IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Pro Computing Solutions
01.2026 - Current
- Provide technical support for desktops, laptops, printers, and peripheral devices.
- Troubleshoot hardware, software, network connectivity, and user account issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Assist with Active Directory account management, password resets, and access requests.
- Deploy and configure workstations and IT equipment for end users.
- Document support tickets, resolutions, and technical procedures.
Co-Founder & Operations Manager
Harvest Hope Network Incorporated
01.2025 - Current
- Lead operational planning, budgeting, outreach, and program coordination.
- Collaborate with schools, courts, and community organizations.
- Support youth mentorship and leadership development initiatives.
IT Specialist
U.S. Army Reserves
11.2024 - Current
- Manage user accounts and group policies within Active Directory.
- Configure and secure Windows 10/11 workstations according to organizational standards.
- Deploy and maintain Cisco switches and routers, including VLAN configurations.
- Diagnose and resolve system, software, and network connectivity issues.
- Utilize command-line and diagnostic tools to troubleshoot outages and performance issues.
Owner / Fleet Manager
Wright-Link Consulting LLC
01.2023 - Current
- Manage daily operations of a vehicle rental fleet.
- Coordinate maintenance, scheduling, inspections, and customer service.
- Maintain operational records and ensure efficient business performance.
Teacher
Dallas ISD
01.2022 - 01.2023
- Delivered curriculum-aligned instruction and integrated technology into learning.
- Maintained student records and collaborated with administrators and faculty.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, TX01.2020
Skills
- Active Directory Administration
- Windows 10/11
- Cisco Routers & Switches
- VLAN Configuration
- TCP/IP
- DNS
- DHCP
- Network Troubleshooting
- Hardware & Software Support
- Microsoft 365
- Basic Linux
- Cybersecurity Fundamentals
- Technical Documentation
- Customer Support
Certification
- EC-Council Certified Encryption Specialist (ECES)
- Certified ScrumMaster (CSM)
Timeline
IT Support Specialist
Pro Computing Solutions
01.2026 - Current
Co-Founder & Operations Manager
Harvest Hope Network Incorporated
01.2025 - Current
IT Specialist
U.S. Army Reserves
11.2024 - Current
Owner / Fleet Manager
Wright-Link Consulting LLC
01.2023 - Current
Teacher
Dallas ISD
01.2022 - 01.2023
Bachelor of Arts - Political Science
Texas State University