Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christopher Maldonado

Largo,FL

Summary

Dedicated U.S. Air Force veteran with a degree in Cybersecurity and extensive hands-on experience in technical support and system troubleshooting. Proven ability to diagnose and resolve hardware, software, and network issues in fast-paced, mission-critical environments. Strong background in help desk operations, end-user support, and incident response, with excellent communication skills and a customer-first mindset. Recognized for a disciplined, analytical approach and a commitment to resolving issues efficiently while minimizing downtime. Eager to bring a strong technical foundation and military-honed problem-solving skills to a dynamic help desk support team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Lightwave Management Resources
03.2025 - Current
  • Served as the staffed IT helpdesk for Directions for Living, providing technical support to healthcare professionals, administrative staff, and ancillary departments within a medical facility.
  • Daily tasks consisted of providing Tier 1 and Tier 2 technical support to more than 100 users; troubleshooting hardware, software, network, and clinical application issues to ensure uninterrupted delivery of patient care and efficient operation of the healthcare environment.

Mass Communications Specialist

United States Air Force, USAF
12.2014 - 12.2020
  • Fielded continuous media inquiries covering organizational policies, activities and personnel.
  • Collaborated with internal teams to develop integrated marketing campaigns that aligned with client goals.
  • Secured high-profile media placements in print, broadcast, and digital channels.
  • Maintained favorable perceptions of organizational accomplishment

Education

Associate of Science - Cybersecurity

Keiser University
Clearwater
12-2024

High School Diploma -

Osceola Fundamental High School
Clearwater, FL
06-2014

Skills

  • VPN and remote access support
  • Hardware/Software troubleshooting
  • Active Directory Administration
  • Endpoint security and Antivirus support
  • Printers, Peripherals, and Mobile device support
  • Ticketing Systems (Spiceworks, OSTicket)
  • Confidentiality and Security awareness

Certification

  • COMPTIA A+, March 2026
  • COMPTIA Security+ , March 2026

Interests

  • Creating digital artwork using software like Photoshop and Lightroom
  • I have a passion for photography and editing photos
  • Enjoy participating in low-intensity walks for overall physical and mental well-being

Timeline

IT Support Specialist

Lightwave Management Resources
03.2025 - Current

Mass Communications Specialist

United States Air Force, USAF
12.2014 - 12.2020

Associate of Science - Cybersecurity

Keiser University

High School Diploma -

Osceola Fundamental High School

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