Andre Ziegelmeier
York,PA
Summary
Results-driven restaurant/retail management professional with more than thirty years of experience determined to exceed sales goals. Successful at making smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns and engaging with customers to promote loyalty and drive sales.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Trainer
Country View Estates LLC
Elizabethville , PA
07.2019 - 01.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Established policies for cash handling procedures to maximize security measures.
- Coached staff on strategies to enhance performance and improve customer relations.
Store Manager/District Store Trainer
Dollar General Corporation
York , PA
08.2016 - 05.2019
- Engaged and interacted with customers to create positive shopping experiences and drive financial growth.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Managed all facets of store operations including supervision of 6-12 store associates.
- Administered all daily banking activities, payroll and time maintenance.
- Responsible for training and mentoring of new management candidates and coaching of new store associates.
- Oversaw all vendor deliveries and credits and clearance of monthly transactions to profit and loss statement.
- Assisted in all facets of loss prevention programs. Reduced shrink in two locations by over 400%.
Store Manager/District Store Trainer
Dollar Tree Inc.
Claymont, DE
09.2000 - 08.2014
- Administrated all daily banking activity, payroll and time maintenance.
- Assisted in all facets of loss prevention programs. Maintained a two-month inventory flow.
- Oversaw all vendor deliveries and the purchase of grocery and sundry items.
- Managed all facets of store operations including the supervision of 20-24 associates.
- Responsible for the training and development of new management candidates and associates within the district.
Pharmaceutical Buyer/Inventory Quality Control Specialist
AmerisourceBergen Corporation
Thorofare, NJ
04.1992 - 12.1999
- Responsible for starting a chemical responder safety program.
- Assisted with the manufacturer recalls and warehouse stock checks.
- Supervised the purchasing of over one billion dollars per year of controlled substances, branded/generic pharmaceuticals, and over the counter merchandise.
- Managed the computer input of all stock locations and new item placement.
- Directed the damaged merchandise return function.
- Developed and implemented changes to the warehouse shortage report in an effort to maximize production.
- Administered inventory controls and replenishment of stock items.
- Trained new hires as order selectors and assistant buyers.
Education
Bachelor of Science - Administrative Management
Pennsylvania State University
University Park, PA08-1983
Skills
- Restaurant Operations Management
- Performance Improvement
- Customer Relations
- Relationship Building and Management
- Order Processing
- Staff Training and Development
- Merchandising Expertise
- Vendor Management
- Expense Control
- Forecasting
- Inventory Control
- Loss Prevention Control
- Profit/Loss Responsibility
- Employee Relations
Certification
- ServSafe Food Protection Manager
Timeline
Restaurant Manager/Trainer
Country View Estates LLC
07.2019 - 01.2024
Store Manager/District Store Trainer
Dollar General Corporation
08.2016 - 05.2019
Store Manager/District Store Trainer
Dollar Tree Inc.
09.2000 - 08.2014
Pharmaceutical Buyer/Inventory Quality Control Specialist
AmerisourceBergen Corporation
04.1992 - 12.1999
Bachelor of Science - Administrative Management
Pennsylvania State University
- ServSafe Food Protection Manager
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